Remote Customer Service Specialist (Virtual Assistant)

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Mar 14, 2026

JOB OVERVIEW

We’re Hiring: Customer Service Specialist (Virtual Assistant) | Remote

Coastal Pay is growing, and we’re looking for a reliable, customer-focused Customer Service Specialist (Virtual Assistant) to support our merchants and internal team.

We work with growing businesses across the country and pride ourselves on fast communication, strong support, and real relationships. If you enjoy helping people, solving problems, and communicating clearly — this role is for you.

What You’ll Do:

Respond to customer inquiries via email, chat, and phone

Assist merchants with onboarding questions and account support

Troubleshoot basic payment or account-related issues

Escalate complex cases to the appropriate department

Maintain organized records of interactions and follow-ups

Provide professional, timely, and empathetic communication

What We’re Looking For:

Strong written and verbal communication skills

Excellent grammar and professional email etiquette

Ability to stay calm and solution-focused under pressure

Detail-oriented and highly organized

Tech-comfortable (CRM systems, email platforms, spreadsheets, etc.)

Self-motivated and accountable while working remotely

Previous customer service experience preferred

Who You Are:

You are patient, professional, and naturally helpful. You understand that customer service is about creating trust and clarity. You take ownership of issues and follow through until resolution. You are dependable, responsive, and proactive — not someone who waits to be told what to do.

You thrive in a remote environment and manage your time well without constant supervision.

Remote Requirements:

Since this is a fully remote position, candidates must have:

A quiet, distraction-free home workspace

Reliable high-speed internet

A professional background for video calls

The ability to work scheduled hours consistently

Application Requirements:

To be considered, please submit:

A Writing Sample (professional email response to a mock customer inquiry)

A Short Video Recording (2–3 minutes) introducing yourself and explaining why you're a strong fit

A brief description of your home work environment and internet setup

Incomplete applications will not be reviewed.

SKILL REQUIREMENT

English Speaking Attention to Detail Organization

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Job Post	Reporter	Rank	Reason	Date

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Remote Customer Service Specialist (Virtual Assistant)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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