Recruiting Manager E-Commerce Customer Service

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: TYPE OF WORK

Full Time

: WAGE / SALARY

4000

: HOURS PER WEEK

40

: DATE UPDATED

Apr 23, 2026

JOB OVERVIEW

We are hiring an experienced E-Commerce Customer Service Recruiting Manager for our 8 Figure ECOM brand

You must have real experience in both:

1. hiring customer service reps and building rep pipelines FOR ECOM brands

2. managing customer service teams

This role is for someone who can build a pipeline of quality support talent, we need someone with the capability of hiring 100+ reps over 3 -5 months, hire fast without lowering standards, and help manage a growing e-commerce customer support team.

We are NOT looking for a generic recruiter or a traditional call center manager. We want someone who understands e-commerce support, including refunds, chargebacks, order issues, subscriptions, escalations, and high-volume ticket environments.

You should have experience with:

hiring customer service reps end to end
managing CS reps and team leads
building sourcing pipelines
onboarding and training
KPIs like SLA, response time, resolution time, CSAT, QA, refund rate
e-commerce platforms and support tools

To apply, answer these questions:

How many CS reps have you personally hired?
What is the largest CS team you have managed?
What is the most hires you made in one month?
What sourcing channels did you use?
What e-commerce brands or platforms have you worked with?

SKILL REQUIREMENT

Customer Support Management Recruiting

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Job Post	Reporter	Rank	Reason	Date

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Recruiting Manager E-Commerce Customer Service

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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