Receptionist and Social Media assistant

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: TYPE OF WORK

Full Time

: SALARY

$600/ month

: HOURS PER WEEK

40

: DATE UPDATED

Oct 3, 2026

JOB OVERVIEW

After-Hours Receptionist & Operations/Social Media Virtual Assistant

U.S.-Based Restoration Company | Remote / Overseas Position

SERVPRO Team Fox is seeking a reliable, professional, and highly organized After-Hours Receptionist & Operations/Social Media Virtual Assistant to support our U.S.-based restoration company during evening hours and one weekend day.

This is not simply a call-answering position. We are looking for someone who can answer incoming calls professionally, monitor our systems, identify incomplete items, communicate with our team, and help prepare the company for the following business day or to dispatch crews to go out. Communicate with customers and send documents for them to execute.

Primary Responsibilities
After-Hours Reception / Customer Service
Answer incoming calls during assigned evening and weekend hours.
Professionally represent our company to customers, insurance representatives, property managers, vendors, and referral partners.
Gather complete information from new customers and emergency calls.
Enter information accurately into our company software.
Immediately notify the appropriate on-call employee of emergency losses.
Document all calls and actions taken.
Monitor incoming emails and identify items requiring immediate attention.
Nightly Operations Review
Review our job-management software each evening.
Check active jobs for missing or incomplete information.
Verify that required notes, documentation, assignments, photos, forms, and other required items have been entered.
Identify open tasks that need to be completed by our U.S. staff the following morning.
Send professional follow-up emails to the appropriate employees regarding outstanding items.
Maintain a nightly list of incomplete or overdue items.
Prepare a concise morning report showing what requires attention and who is responsible.
Follow established checklists and escalate urgent problems to management.

Social Media
Assist with evening social-media activity for the company.
Schedule and publish approved content.
Create basic posts using company-provided photos, videos, templates, and information.
Monitor comments and messages and escalate customer-service issues when appropriate.
Help maintain consistent activity across our social-media accounts.
Assist with organizing photos and content from completed projects, community events, employees, and company activities.

Schedule
This position is intended to provide coverage during U.S. Eastern Time evening hours plus one weekend day.
The exact schedule will be established with the successful candidate. Applicants must be comfortable working hours that correspond with nighttime operations in New Jersey/New York.

What We're Looking For
The ideal candidate will have:
Excellent spoken and written English.
A professional telephone voice.
Strong attention to detail.
Excellent organizational and follow-up skills.
Ability to work independently without constant supervision.
Experience with customer service, virtual reception, administrative support, or operations.
Experience reviewing CRM, job-management, or workflow software.
Ability to learn multiple software platforms quickly.
Experience with Facebook, Instagram, LinkedIn, Canva, or similar social-media tools.
Strong email-writing skills.
Reliable high-speed internet and a quiet professional workspace.
Ability to recognize when something is urgent and needs to be escalated.
Experience with restoration, construction, insurance claims, property management, home services, or emergency-service businesses is a major advantage.

What Success Looks Like
When our U.S. team arrives each morning:
Emergency calls from overnight have been properly handled and documented.
Our software has been reviewed for missing information.
Employees have already received reminders about incomplete items.
Management has a clear summary of anything requiring attention.
Customer emails and inquiries have not been sitting unanswered unnecessarily.
Approved social-media content has been handled consistently.
We want someone who becomes an important part of our operation—not simply someone waiting for the phone to ring.

To Apply

Please provide:
A brief introduction and description of your relevant experience.
Your experience answering calls for U.S.-based companies.
Your experience with CRM or job-management software.
Your experience managing business social-media accounts.
Your available working hours in U.S. Eastern Time.
Your expected hourly rate.
A short voice recording introducing yourself and explaining why you would be a good fit for this position.

Please begin your application with the words “AFTER HOURS” so we know you have read the entire posting.

SKILL REQUIREMENT

Social Media Content Creation Customer Service Dispatching

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Receptionist and Social Media assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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