Receptionist, Ins Verifications, Billing, Reminder Calls, Request documents and more

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: TYPE OF WORK

Full Time

: SALARY

5-5.98

: HOURS PER WEEK

40

: DATE UPDATED

Sep 27, 2026

JOB OVERVIEW

Hi! We are a health spa and massage practice based in **Oregon, USA**, and we are looking for a Virtual Assistant to help with our day-to-day administrative operations.

Our business operates **8:00 AM–7:00 PM Pacific Time**, so we need someone whose working hours overlap somewhere within that time frame. You do not necessarily need to work the entire 8 AM–7 PM schedule, but we do need consistent availability during our Oregon business hours.

We are specifically looking for someone who has experience with some or all of the following:

• Running insurance eligibility and benefit verifications
• Calling clients and explaining their insurance benefits
• Answering incoming phone calls
• Booking, rescheduling, and managing client appointments
• Responding to emails
• Handling VA massage authorization and re-authorization requests
• Requesting medical documents and following up on missing paperwork
• Completing and faxing documents
• Following up on authorizations and insurance requirements
• Accounts receivable and payment posting
• Applying/posting insurance payments using Availity
• Keeping client accounts, authorizations, and paperwork organized
• General administrative support and follow-up

**The systems we currently use:**

Vagaro – Scheduling & client management
GoTo – Phone system
SRFax – Faxing
Slack – Team communication
Gmail – Email
Availity – Insurance eligibility & payment information

Experience with these exact systems is a huge plus, but we are willing to train the right person on some of them.

We need someone who is **very organized, dependable, comfortable speaking with American clients on the phone, has excellent spoken and written English, and can follow through on tasks without needing constant supervision.**

If you are interested, please tell me:

1. Which of the responsibilities above do you already have experience with?
2. Which of these software systems have you personally used?
3. Have you worked for a massage clinic, chiropractic office, physical therapy clinic, medical office, spa, or another insurance-based practice?
4. What hours are you available to work in **Pacific Time (Oregon time)**?
5. How many hours per week are you looking for?
6. What is your hourly rate?
7. Please tell me about your experience speaking with clients/patients over the phone.

We are looking for someone **long-term** who can really learn our business, become part of our team, and help keep the front office running smoothly.

SKILL REQUIREMENT

Insurance English Speaking Customer Relationship Management

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Receptionist, Ins Verifications, Billing, Reminder Calls, Request documents and more

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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