Real Estate Agent Support & Coaching Coordinator | Full-Time Remote

Real Estate Agent Support & Coaching Coordinator | Full-Time Remote

Realty ONE Group MVP is one of Florida’s largest and fastest-growing real estate brokerages. We support more than 1,100 real estate agents with modern technology, professional coaching, and a strong operational infrastructure.

We are hiring a full-time Real Estate Agent Support & Coaching Coordinator to manage the routine, repeatable work behind our agent support and coaching programs.

This is not a passive email-forwarding position.

This is an active coordination role for someone who can organize incoming requests, identify priorities, maintain multiple trackers and calendars, and keep assignments moving without constant supervision.

You must also recognize when something falls outside your authority and escalate it instead of guessing.

Position Overview

You will help manage our agent support inbox, coordinate coaching program logistics, and maintain onboarding, attendance, and performance trackers.

You will use approved templates for agent-facing communication and follow documented procedures for routing and escalating requests.

You will not be responsible for resolving complex agent complaints, answering legal or compliance questions, making policy decisions, or creating coaching curriculum. Your responsibility is to organize, track, communicate, follow up, and escalate when a decision is required.

Key Responsibilities

Agent Support Coordination

- Monitor the agent support inbox during assigned working hours.
- Review, tag, categorize, and route incoming requests to the correct person or department.
- Identify urgent or time-sensitive requests and escalate them promptly.
- Send initial responses using approved templates.
- Never create independent responses to sensitive, complex, or unclear issues.
- Maintain a tracker of open, pending, escalated, and resolved support requests.
- Follow up on unresolved items to prevent requests from being overlooked.
- Prepare a weekly summary of the most common agent questions and support issues.

Coaching Program Coordination

- Manage registrations for coaching programs, webinars, and training sessions.
- Create and send calendar invitations.
- Send reminders using approved communication templates.
- Track enrollment, attendance, completion, and participation.
- Update coaching scorecards and prepare raw data for leadership review.
- Maintain accurate coaching records in our CRM and internal databases.
- Follow up with participants regarding missing forms, registrations, or required information.
- Keep coaching calendars organized and current.

Agent Onboarding Support

- Maintain and update new-agent onboarding trackers.
- Confirm that new agents receive access to required systems before their scheduled start date.
- Identify missing onboarding steps and route them to the appropriate department.
- Track outstanding onboarding items through completion.
- Maintain accurate records of onboarding progress.
- Escalate delays or access problems that require leadership involvement.

Training and Administrative Support

- Maintain event registrations and attendance lists.
- Organize training schedules and program calendars.
- Format internal documents, checklists, procedures, and playbooks as directed.
- Keep shared folders, templates, and records organized.
- Assist with other clearly defined administrative projects related to agent support, coaching, and onboarding.

How Performance Will Be Measured

This is a scorecard-driven position. Your performance will be reviewed weekly based on:

- Number of support requests categorized and routed.
- Response and routing turnaround time.
- Accuracy when using approved response templates.
- Number of responses requiring corrections.
- Coaching registrations and attendance entered on time.
- Accuracy of coaching and onboarding trackers.
- Completion of scheduled follow-ups.
- Weekly reports submitted correctly and on time.
- Number of open items aging beyond established deadlines.

Who We Are Looking For

You may be a strong fit if you:

- Have experience in customer support, administrative coordination, scheduling, real estate administration, or program coordination.
- Write clearly and professionally in English.
- Are comfortable communicating with customers or professionals through email.
- Can manage multiple trackers, inboxes, calendars, and deadlines at the same time.
- Are proactive and follow up without needing repeated reminders.
- Can prioritize urgent requests without ignoring routine responsibilities.
- Understand the importance of following approved templates and procedures.
- Know when to escalate an issue instead of making an unauthorized decision.
- Are dependable, organized, and comfortable working independently after training.
- Take pride in making sure nothing falls through the cracks.

Requirements

- Previous experience in customer support, administrative assistance, scheduling, event coordination, program coordination, or real estate support.
- Strong written English communication.
- Excellent organizational and time-management skills.
- Experience using calendars, spreadsheets, task trackers, or CRM systems.
- Ability to follow SOPs, templates, and escalation procedures.
- Full-time availability, Monday through Friday.
- Availability to overlap with U.S. Eastern Time business hours.
- Reliable high-speed internet.
- Reliable computer and quiet home workspace.
- Comfortable learning new CRM, helpdesk, calendar, and database systems.
- Willing to have productivity and accuracy measured through a weekly scorecard.
- No conflicting full-time position.

What We Provide

- A clearly defined role with documented responsibilities.
- Approved communication templates and internal playbooks.
- Training on our systems, procedures, and escalation rules.
- Direct access to department leaders when an issue requires escalation.
- Consistent full-time work with a stable and growing U.S. real estate brokerage.
- The opportunity to develop valuable experience in real estate support, coaching operations, and agent onboarding.
- Long-term growth opportunities for someone who is dependable, organized, and committed.

Why Join Realty ONE Group MVP?

You will be joining one of Florida’s largest and fastest-growing real estate brokerages while we continue building our agent support and coaching infrastructure for the long term.

This is an opportunity to become the person who keeps two highly visible departments organized and moving forward. Your work will allow our support and coaching leaders to spend more time helping agents while you make sure the systems, calendars, communications, and follow-ups remain accurate.

How to Apply

Please submit the following:

1. Your resume.

2. A brief explanation of your experience with customer support, scheduling, administrative coordination, real estate support, or coaching program logistics.

3. Your answers to the following questions:

- What three tools have you used for CRM, customer support, task management, or calendar coordination?
- Describe a time you had several competing priorities in one day. How did you d ---------- what needed to be handled first?
- How would you handle a request that falls outside your authority or knowledge?
- How do you make sure follow-ups and unresolved requests do not get forgotten?
- Are you available to work full-time with overlap during U.S. Eastern Time business hours?
- What is your expected monthly salary in Philippine pesos?

4. Attach or provide a link to one relevant work sample. This could be a tracker, calendar, checklist, customer-support template, report, or similar administrative example. Please remove all confidential information before submitting it.

Applications that do not answer every question may not be considered.

Please begin your application with the words “Agent Support” so we know you read the entire posting.

Job Type: Full-time
Work Location: Remote
Schedule: Monday through Friday with U.S. Eastern Time overlap