Provider Validation Specialist (Medical Records)

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TYPE OF WORK

Full Time

SALARY

900

HOURS PER WEEK

40

DATE UPDATED

Oct 15, 2026

JOB OVERVIEW

IMPORTANT: VIDEO LINK REQUIRED

Please read this posting in full before submitting.

Codes Health is a well-funded, fast-growing US startup building the modern platform for medical records retrieval. We work with law firms and specialty healthcare providers to get records faster, with zero errors.

BEFORE YOU APPLY
As the first step in our process, we ask all applicants to send a short video recording (2–3 minutes max) answering the following three prompts:

1. Tell us about yourself — what kind of work you've done before, and why you're interested in this role.
2. Tell us about a mistake you made at work. What happened and what did you do about it?
3. Tell us about a time you improved a process at work. What did you change, and what was the result?

Applications without a video answering the 3 questions will not be reviewed.

ABOUT THE ROLE
Validation sets up the provider side of every records request before retrieval starts. You confirm the right facility, the right records department, accurate contact information, and the correct way to submit, so retrievers start from an accurate setup and records aren't rejected or misrouted downstream. This is a phone-heavy, research-heavy role.

WHAT YOU'LL DO
• Validate providers before requests go out: confirm the correct facility, the records / HIM department, fax and phone numbers, portal availability, and the provider's preferred submission method
• Research providers using their websites, the NPI registry, records portals (Datavant, ChartSwap, MRO, and others), and direct calls to the provider office
• Determine how a request should be split: separate departments, third-party billing companies, radiology or anesthesia billers, copy services
• Identify provider-specific requirements (own authorization forms, prepayment, ID requirements) so requests aren't rejected on arrival
• Keep the provider database accurate, complete, and consistently formatted; re-validate providers whose information has changed
• Respond to escalations from retrievers when a request bounces because of wrong contact info or routing
• Flag patterns and suggest ways to speed up or automate validation

WHAT SUCCESS LOOKS LIKE
• Retrievers start from an accurate setup; rejections and misroutes caused by bad provider information go to zero
• Validation turnaround is fast and the queue doesn't back up
• Provider records you touch are complete, consistently formatted, and trusted by the team
• You're flagging process improvements, not just completing tasks

WHAT WE'RE LOOKING FOR
• Strong English proficiency — written and spoken (required)
• Excellent phone skills — comfortable making many outbound calls per day to US provider offices, navigating phone trees, and getting to the right person
• Resourceful researcher — you find the right department and contact even when the information isn't obvious
• Strong attention to detail — accurate data entry matters; one wrong fax number can cost weeks
• Organized and reliable — able to work through a daily validation queue without dropping anything
• Quick to learn new tools and software workflows
• Ownership mindset — you follow through until the job is done
• Prior experience in healthcare admin, medical records, provider relations, or outbound calling is a plus but not required

WHY CODES HEALTH - Our Website: ----------
• YC-backed, well-funded, generating revenue and growing fast
• Remote, full-time role
• High-impact position with real visibility into a growing US company

SKILL REQUIREMENT
Data Entry Research Outbound Calls
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