Provider & Client Success Manager

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: TYPE OF WORK

Full Time

: SALARY

600-1000

: HOURS PER WEEK

40

: DATE UPDATED

Jul 7, 2026

JOB OVERVIEW

Full-Time | Remote | U.S. Time Zone Overlap Required

We are looking for a proactive and relationship-driven Provider & Client Success Manager to support a growing healthcare/pharmacy business.

This role is focused on managing provider and client relationships, supporting onboarding, coordinating orders, keeping accounts engaged, and making sure clients have a smooth experience from first contact to ongoing partnership. The company is RxHere LLC, a 503A Compounding Pharmacy, and the original role is built around supporting providers, B2B clients, and account growth.

This is not just a customer support role. We need someone who can own relationships, follow up consistently, solve problems calmly, and help turn satisfied accounts into long-term, growing clients.

Responsibilities

You will help with:

Onboarding new providers, clinics, and B2B clients
Guiding accounts through setup, verification, portal use, and first orders
Communicating product information, order processes, turnaround times, and expectations
Managing a book of provider and client accounts
Running regular check-ins and proactive follow-ups
Monitoring account activity and identifying at-risk or inactive accounts
Helping drive reorders, account growth, referrals, and expansion opportunities
Coordinating orders from intake to delivery with pharmacy, compounding, and fulfillment teams
Keeping clients updated on order status, timelines, backorders, and any issues
Resolving concerns quickly and professionally
Keeping CRM records, notes, pipelines, tags, and follow-ups clean and updated
Reporting account health, retention, satisfaction, and growth insights to leadership
Requirements

We are looking for someone with:

3–5+ years of experience in customer success, account management, client relationship management, or similar roles
Strong communication and relationship-building skills
Experience managing client accounts and follow-ups
Strong organization and attention to detail
Ability to stay calm and professional when resolving issues
CRM experience, preferably GoHighLevel or a similar platform
Comfort working with portals, trackers, spreadsheets, and modern tools
Ability to handle confidential client or healthcare-related information professionally
Strong written and verbal English communication

The original role requires experience in customer success or account management, strong communication, CRM proficiency, high organization, and HIPAA awareness.

Nice to Have

These are not required, but would be a strong plus:

Healthcare, pharmacy, telehealth, med-spa, or life sciences experience
Experience with provider, clinic, or B2B client accounts
Familiarity with 503A compounding, GLP-1, peptides, or prescriber workflows
Experience managing wholesale or high-value orders
GoHighLevel experience
Experience working with U.S.-based clients or healthcare businesses
Ideal Candidate

You are warm, credible, proactive, organized, and commercially minded. You know how to build trust with clients, keep communication moving, and make people feel taken care of.

You should be the type of person who does not wait for clients to complain before acting. You follow up early, solve issues fast, and keep account relationships strong.

Work Schedule

This is a full-time remote role. You must be available for significant overlap with U.S. business hours, preferably U.S. Eastern Time.

Please include your availability and preferred work schedule in your application.

How to Apply

To be considered, please follow the instructions below.

Required Subject Line

Use this exact subject line:

CLIENT SUCCESS - [Your Full Name]

Required Loom Video

Please send a 3–5 minute Loom video answering the following:

Briefly introduce yourself.
Explain your experience in customer success, account management, client support, or relationship management.
Share an example of how you handled an unhappy client or resolved an account issue.
Talk about your experience with CRMs, follow-ups, spreadsheets, portals, or account tracking.
Mention any healthcare, pharmacy, telehealth, B2B, or GoHighLevel experience.
Explain why you would be a strong fit for this role.
Include in Your Application
Resume or work experience summary
Relevant customer success/account management experience
Tools and CRMs you have used
Availability and preferred schedule
Loom video link
Important

Applications without the required Loom video will not be entertained.
Applications without the correct subject line will not be entertained.

We are looking for someone who can follow instructions, communicate clearly, and manage client relationships with ownership from day one.

SKILL REQUIREMENT

Customer Support Onboarding Client Relationship Management

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Provider & Client Success Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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