Property Management (Support Helpdesk)

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: TYPE OF WORK

Full Time

: SALARY

$$

: HOURS PER WEEK

35

: DATE UPDATED

Sep 23, 2026

JOB OVERVIEW

About the Role

We’re looking for a Property Management Support Specialist to support the day-to-day operations.

In this role, you’ll help manage the rental application and leasing support process, review applicant documentation, verify credit and income information, maintain resident account records, and assist with operational requests. You’ll work closely with Revenue Management, Regional Managers, and other internal teams to help resolve issues and keep processes running smoothly.

What You’ll Do
Review rental applications and make sure all required information and documents are complete.
Review and verify credit reports, income documentation, and other applicant information.
Review screening results and assist with approving qualified applicants based on company guidelines.
Prepare and process lease approvals accurately and on time.
Review and update approved pricing changes when needed.
Review resident accounts and identify or correct ledger and balance discrepancies.
Process applicant deposit refunds in accordance with company policies.
Coordinate with Revenue Management, Regional Managers, Support, and other teams to resolve application, leasing, and account-related issues.
Respond to administrative and operational requests and ensure proper follow-through.
Maintain accurate records and documentation in property management systems.
Identify recurring issues and provide recommendations that can help improve processes and team efficiency.
Follow established company policies, procedures, and quality standards.

What We’re Looking For
1–3 years of experience in property management, leasing, customer support, helpdesk, administration, or a related field.
Bachelor’s degree or equivalent work experience.
Experience reviewing rental applications, credit reports, income documents, or other applicant documentation is a plus.
Strong attention to detail and ability to identify discrepancies or missing information.
Good problem-solving and decision-making skills.
Excellent written and verbal English communication skills.
Intermediate to advanced Microsoft Office skills, particularly Excel.
Experience with Entrata, Power BI, or other property management systems is a plus.
Ability to work independently while collaborating effectively with remote teams.
Comfortable managing multiple requests and priorities in a fast-paced environment.
Willingness to work one weekend day as part of the regular schedule.

Key Skills

Property Management | Rental Applications | Credit & Income Verification | Leasing Support | Resident Accounts | Data Accuracy | Excel | Problem Solving | Customer Support | Operations

SKILL REQUIREMENT

Property Management Short Term Rentals Application Performance Management

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Property Management (Support Helpdesk)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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