Property Management Representative (Operations)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Any

SALARY

$5/hr

HOURS PER WEEK

40

DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

About the Company
Luxury Lodging is a fast-growing short-term rental property management company overseeing 300+ homes across the United States. Our team is performance-driven. We manage day-to-day operations, including pricing, guest support, maintenance, onboarding, and owner success. We’re hiring someone sharp and reliable to help with essential operational tasks.

This is NOT a short-term or temporary role! We are looking for someone who wants to commit long-term and grow with the company. This position requires consistency, accountability, and the ability to handle challenges calmly and professionally. If you are actively job hunting, frequently changing roles, or looking for a stepping-stone position, this role will not be the right fit. Please apply ONLY if you are seeking a stable, long-term opportunity and are prepared to take ownership of the role through both smooth and challenging situations!

About the Role
Position: STR Property Management Representative
Location: Remote
Pay: $5/hr start
Type: Full-time (Eastern Time)
Note: We use Hubstaff for time tracking and work activity monitoring.

This is a well-rounded support role for someone who thrives on structure, takes ownership, and solves problems quickly. You will either be handling guest and client communication, coordinate cleanings and maintenance issues, follow up on tasks, assist with turnovers and documentation, onboarding clients, creating reports, and support the general flow of operations. The right person is proactive and clear-minded even when things get chaotic.

What You’ll Be Doing
• Serve as a main point of contact for guest concerns, complaints, and escalations
• Address property owner/client questions, concerns, requests, and operational issues professionally and promptly
• Resolve guest issues efficiently while balancing guest satisfaction, company policy, property owner interests, and cost control
• De-escalate challenging situations with professionalism, empathy, and sound judgment
• Coordinate with internal teams, including Operations, Housekeeping, Maintenance, Listings, and Leadership, to ensure timely resolution of issues
• Own assigned issues and tasks from start to finish, including follow-ups, documentation, and confirming resolution
• Determine appropriate service recovery actions, including refunds, credits, or goodwill gestures, when applicable
• Assist with onboarding new clients and properties into our systems
• Create and configure short-term rental listings across platforms such as Airbnb, Vrbo, and other booking channels
• Review and optimize listings, including descriptions, amenities, photos, settings, policies, and other listing information to improve accuracy and performance
• Set up and manage property access information, including creating and updating smart-lock door codes when needed
• Coordinate cleaning, maintenance, turnovers, and other property-related operational needs
• File and manage guest damage claims, including gathering and editing documentation, following up, and coordinating with internal teams or booking platforms
• Audit work, records, listings, communications, and operational processes for accuracy and compliance with company standards
• Review AI-generated work and help train and improve AI systems by identifying errors, providing corrections, and maintaining accurate property knowledge
• Create, maintain, and analyze operational reports to identify trends, recurring problems, performance gaps, and opportunities for improvement
• Proactively flag recurring guest, property, listing, or operational issues before they become larger problems
• Complete administrative and data-entry tasks accurately and on time
• Keep SOPs, reports, property information, and team checklists organized and up to date
• Take on additional operational responsibilities as the company and role continue to grow

What We’re Looking For
• Strong English speaking and writing skills
• Smart, resourceful, and highly reliable
• Strong sense of ownership and accountability
• Fast learner with good judgment and time management
• Excellent problem-solving and decision-making skills
• Organized, detail-oriented, and comfortable managing multiple open cases
• Confident working across multiple tools
• Detail-oriented and able to work independently with minimal reminders
• Background in Airbnb, hospitality, or remote team coordination is a plus
• Must be looking for long-term growth, not short gigs

How to Apply (All Steps Required)
Note: No AI-generated responses! You will be auto-declined.
1. Send a 1-2 minute voice message introducing yourself:
• Share an example of how you solved a guest or client issue
• Use Vocaroo or Google Drive (make sure it’s set to public)
2. Answer this in writing:
• How would you handle it if a guest checked in and said the place wasn’t cleaned?
• In a growing company, roles sometimes evolve and you may occasionally be asked to take on tasks or responsibilities that weren't originally part of your job description. How do you feel about that, particularly if those responsibilities don't come with an immediate change in compensation?
3. Attach your resume
• Via a Google Drive link or similar (make sure it's set to public)



We are actively interviewing. If you’re ready to join a team that cares about output and results, apply now.

SKILL REQUIREMENT
Customer Support Analytical
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0007
Controller Execution Time ( Jobseekers / Job )  0.0401
Total Execution Time  0.0414
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,522,992 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Property-Management-Representative-Operations-1704659
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0345 seconds)  (Hide)
0.0004   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0010   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1704659
 LIMIT 1 
0.0014   SELECT *
FROM `employers`
WHERE `employer_id` = 600027
 LIMIT 1 
0.0041   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1704659
AND `misc`.`id` IS NULL 
0.0006   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-11',ej.date_added) duration_days, DATEDIFF('2026-08-11',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-11',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1704659' 
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1704659 
0.0010   UPDATE employer_jobs SET hit_counts = '***Aug-07-2026=965***Aug-08-2026=216***Aug-11-2026=1' WHERE job_id= '1704659'  
0.0006   UPDATE employer_jobs SET monthly_hits = '***Aug-2026=1182' WHERE job_id= '1704659'  
0.0013   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1704659' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1704659 
0.0229   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '600027'
AND `date_added` >= '2022-06-08' 
0.0003   select * from teasers 
0.0002   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)