YEG Xpanded

Property Management Operations Assistant - Tenant & Maintenance Coordination

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: TYPE OF WORK

Any

: SALARY

CAD $8/hour

: HOURS PER WEEK

30

: DATE UPDATED

Jul 31, 2026

JOB OVERVIEW

We’re hiring a Property Management Operations Assistant to support the Property Manager with tenant and maintenance coordination at YEG Xpanded.

This is not a general virtual assistant role.

This is a high-level property management support role for someone with strong communication, organization, critical thinking, and follow-through.

You will help with tenant communication, maintenance coordination, vendor follow-up, lease turnover support, inbox organization, daily task tracking, and direct support for the property manager.

You must be comfortable using AI tools daily. We provide access to paid AI tools, and you will be expected to use them to help answer questions, research solutions, draft messages, improve workflows, and figure things out before escalating.

Responsibilities
Tenant Concierge Support
Respond to tenant inquiries, requests, and complaints
Call and text tenants when needed
Provide clear, professional updates
Escalate urgent issues properly
Keep tenant communication organized and documented

Maintenance Coordination
Coordinate maintenance requests
Contact contractors, vendors, and tradespeople
Request availability, updates, photos, invoices, and completion timelines
Track maintenance items from request to completion
Follow up until items are fully closed
Help find and vet new tradespeople for our vendor list
Keep maintenance notes and records organized

Property Manager Support
Keep the property manager’s emails organized daily
Sort emails into folders and categories
Track follow-ups and outstanding items
Assist with lease turnovers
Contact tenants as needed
Help organize tenant documentation and notices
Assist with tenant filing / eviction-related admin tasks under direction
Maintain task trackers and organized records
Help the property manager stay organized and on top of daily priorities

Systems, AI, and Process Support
Use Slack for team communication
Use Google Workspace and shared documents
Use AI tools daily to research, draft, summarize, and solve problems
Learn systems through SOPs, tutorials, YouTube videos, and AI tools
Suggest workflow improvements when you see a better way
Work alongside the property manager and learn more of the full property management process over time

Requirements
Strong spoken English is required
Strong written English is required
Must be comfortable calling and texting tenants
Must have graduated high school
College or university experience is a strong bonus
Property management experience is highly recommended
Maintenance coordination experience is strongly preferred
Buildium experience is a plus, but not required
Must be highly organized and detail-oriented
Must be a fast learner and willing to self-teach
Must be comfortable using AI tools daily
Must be able to think critically and figure things out independently
Must be comfortable working from systems, checklists, and task trackers
Must be reliable, professional, and long-term focused
Must be able to work 10:00 AM - 4:00 PM Mountain Time, Monday to Friday
Must have reliable internet and a quiet workspace

Mandatory Training
You must be available for regular Google Meet training during onboarding.
You will also be expected to use Slack daily for team communication.

Not a Fit If
You are looking for a basic general VA role
You are not comfortable calling or texting tenants
Your spoken or written English is weak
You need constant direction
You do not like repetitive administrative work
You do not like organizing emails, records, and follow-ups
You are not comfortable using AI tools
You are not willing to self-teach using tutorials, SOPs, YouTube, and AI
You are not interested in growing with the company long-term
You do not want to wear multiple hats

Skill Requirements
Property Management
Tenant Communication
Maintenance Coordination
Vendor Coordination

Email Management
Administrative Support
Critical Thinking
AI Tools
Slack
Google Workspace
Buildium preferred

Compensation
CAD $8/hour
Remote role
30 hours per week
Long-term opportunity
Wage review every 6 months based on performance, reliability, and growth
Schedule: 10:00 AM - 4:00 PM Mountain Time, Monday to Friday

What We Offer
Stable, long-term remote role
Training with the company owner and licensed property manager
Paid AI tool access provided
Clear processes and expectations
Opportunity to grow with the company
Opportunity to learn higher-level property management operations over time
Wage growth opportunities every 6 months based on performance

To Apply
Complete this application form:
----------

Only applicants who complete both the OnlineJobs.ph application and the Google Form will be reviewed.

Shortlisted candidates will receive an email invitation for an interview.

SKILL REQUIREMENT

Property Management Email Management Communication

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YEG Xpanded

Property Management Operations Assistant - Tenant & Maintenance Coordination

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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