Promotional Products Account & Operations Manager (Full-Time, Remote)

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: TYPE OF WORK

Full Time

: SALARY

900-1500

: HOURS PER WEEK

TBD

: DATE UPDATED

Mar 2, 2026

JOB OVERVIEW

We are a U.S.-based promotional products and custom manufacturing company working with international suppliers and U.S. corporate clients. We are looking for a full-time Account & Operations Manager to take ownership of client communication, supplier coordination, mockups, and daily order management.

This role is critical. You will be the main point of contact for clients and suppliers and will manage projects from quote through delivery.

Key Responsibilities

Handle all client communication (email + phone calls, ~5–8 calls/day)

Manage suppliers (Alibaba, WhatsApp, WeChat, email)

Follow up on timelines, samples, production, and shipping

Prepare and coordinate mockups (Photoshop / Illustrator)

Track orders and proactively flag issues

Draft clear, professional client updates

Escalate issues only when necessary (clear SOPs provided)

Required Skills (Must-Have)

Excellent spoken and written English (phone calls required)

Full-time availability (40 hrs/week)

Strong client-facing communication skills

Experience coordinating with suppliers or vendors

Comfortable managing multiple orders and deadlines

Calm under pressure, detail-oriented, proactive

Strong Plus (Not Required but Preferred)

Promotional products, apparel, or manufacturing experience

Adobe Photoshop and/or Illustrator

Experience with U.S. clients

Alibaba sourcing experience

Compensation

$900 – $1,500 USD/month, depending on experience, with performance-based review after 30–60 days
Paid trial period

Long-term role with growth opportunity

How to Apply

Please include:

Resume

A short voice recording or Loom video introducing yourself (English test)

Brief description of similar client-facing or ops work you’ve done

SKILL REQUIREMENT

Customer Support Management Project Management Account Management

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Promotional Products Account & Operations Manager (Full-Time, Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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