Piano Technical Product Specialist

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: TYPE OF WORK

Any

: SALARY

negotiable

: HOURS PER WEEK

40

: DATE UPDATED

Oct 23, 2026

JOB OVERVIEW

Position Overview

Howard Piano Industries is seeking a Piano Technical Product Specialist who will serve as the company's in-house subject-matter expert on piano technology, piano repair, technician tools, replacement parts, supplies, and related products.

This is a cross-functional role rather than a traditional piano service position. The specialist will use hands-on knowledge of pianos and piano technology to support four key areas of the business: customer service, product information, technical marketing content, and product development. You may not meet every requirement listed, and that’s okay. We value transparency about your experience and skills. If there’s a strong fit, we’re open to discussing how the position can be shaped around your strengths and our needs.

Key Responsibilities

1. Technical Customer Service

Serve as a technical resource for customers, particularly professional piano technicians and other customers seeking guidance about products and their applications.

Responsibilities include:

Respond to customer questions by email and phone.

Provide technically accurate information about piano parts, tools, supplies, materials, and their applications.

Help customers identify appropriate products for specific piano repair, tuning, regulation, maintenance, or restoration needs.

Explain differences between similar products and product variants.

Help customers understand product compatibility and intended applications when sufficient information is available.

Translate highly technical concepts into clear, understandable explanations for customers with varying levels of experience.

Identify recurring customer questions or points of confusion that should be addressed through improved product information, FAQs, educational content, or new products.

Work with the broader team when customer questions involve inventory, shipping, or other nontechnical matters.

The objective: Customers should be able to speak with someone who actually understands the work they do, rather than someone simply reading information from a product listing.

2. Product Descriptions & Technical Catalog Content

Provide technical expertise for product information throughout the company's catalog.

Responsibilities include:

Write and/or review technically accurate product descriptions.

Clearly explain:

product purpose

applications

features and benefits

specifications

compatibility

differences between related products

appropriate users or use cases

Develop technical bullet points, FAQs, comparison information, and supporting product content.

Review existing descriptions for technical inaccuracies, ambiguity, or missing information.

Help standardize terminology across product listings.

Work with other team members responsible for catalog administration to ensure product information accurately represents how technicians actually use the product.

3. Technical Content & Marketing

Create authoritative educational and product-focused content based on real piano-industry expertise.

This position does not need to be a professional graphic designer or video editor. Rather, the person should be comfortable producing useful technical content and performing basic editing necessary to publish it.

Responsibilities include:

Written content

Technical articles

How-to content

Product guides

Product comparisons

FAQs

Educational posts

Email content where technical knowledge is required

Social-media content

Scripts/outlines for instructional videos

Video and visual content

Demonstrate tools and products.

Explain product applications.

Demonstrate relevant repair or maintenance concepts where appropriate.

Create educational videos aimed at piano technicians and piano owners.

Perform basic video editing.

Perform basic photo/graphic editing.

Help create product photos or explanatory visuals when needed.

The goal should be technical credibility and usefulness rather than sophisticated video production.

4. Product Development

Assortment Planning

Evaluate the company's existing product assortment from a piano technician's perspective.

Identify missing tools, parts, supplies, materials, and complementary products.

Recommend new products based on technician needs and practical applications.

Identify redundant, outdated, or insufficient product options.

Compare alternative versions of products and recommend appropriate assortment choices.

Provide technical input into decisions about which variants, sizes, materials, or configurations should be stocked.

Supplier & Product Sourcing

Help identify potential manufacturers and suppliers for technician tools, parts, and supplies.

Evaluate supplier product offerings from a technical perspective.

Compare proposed supplier products against existing Howard products and industry alternatives.

Help communicate technical product requirements to suppliers.

Evaluate specifications, materials, construction, dimensions, and intended application.

Recommend products worth sampling and testing.

Provide technical input during supplier discussions when specialized piano knowledge is required.

Product Evaluation & Testing

Physically evaluate samples and prospective products.

Test products in realistic piano-technician applications when appropriate.

Assess usability, construction, functionality, and suitability for professional use.

Compare samples against existing or competing products.

Document findings and recommendations.

Identify product deficiencies or possible improvements.

Provide technical feedback that can be communicated to suppliers.

Participate in decisions about whether a product should be added to the assortment or requires further development.

Required Qualifications

Professional experience as a piano technician or equivalent substantial hands-on piano technical experience.

Strong understanding of piano construction, maintenance, repair, tuning, regulation, and commonly used technician tools, parts, supplies, and materials.

Ability to communicate confidently with professional piano technicians.

Ability to explain technical subjects clearly to both professionals and nontechnical customers.

Ability to assess the suitability and quality of technical products.

Comfortable being photographed or appearing in instructional/product videos when necessary.

Basic ability to edit photos/graphics and video, or the ability and willingness to learn the company's chosen tools.

Ability to research and independently learn unfamiliar products.

Comfortable navigating technology

What Success Looks Like

The successful person should eventually become the company's technical authority connecting the customer, the product, the supplier, and the content.

You should see:

Customers receiving knowledgeable technical answers.

Product descriptions becoming more technically accurate and useful.

More educational content that is credible to working piano technicians.

New-product decisions informed by how technicians actually work.

Please submit your answers via this form ----------

SKILL REQUIREMENT

Content Creation Technical Writing Customer Service

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Piano Technical Product Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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