Phone Sales & Booking Support (U.S. Adventure Company)

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TYPE OF WORK

Full Time

SALARY

$850/month

HOURS PER WEEK

40

DATE UPDATED

Jun 9, 2025

JOB OVERVIEW

What You'll Do:
Answer all after-hours calls, texts, and booking inquiries
Sell and upsell UTVs, boats, jetski rentals and tours.
Manage customer questions and common FAQs
Match guests with the right tour guide based on preferences
Track and report key metrics to the Sales Director at end of shift
Send outbound messages to follow up on leads and incomplete bookings.

Key Performance Indicators (KPIs):
Machines booked
Speed of response
Upsells made
Quality of communication (Call Grader Score)

What We’re Looking For:
Excellent spoken and written English
Experience in phone-based sales and customer service
Confidence in handling objections and closing deals
Familiarity with U.S. time zones and ability to work U.S. evening shifts
A self-starter who thrives under minimal supervision

Bonus if you’ve worked in hospitality, tourism, or rentals before

You'll Be Trained On:
Mad Moose tour and rental offerings
Sales scripts, FAQs, and booking software
Our membership program and add-on options

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