Phone Receptionist + Admin VA for Canadian Demolition Company | Night Shift | Long-Term

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: TYPE OF WORK

Full Time

: SALARY

$7 to $8 USD/hour

: HOURS PER WEEK

30

: DATE UPDATED

Aug 27, 2026

JOB OVERVIEW

SHIFT: Monday to Friday, 9:00 AM to 3:30 PM Toronto time (currently 9:00 PM to 3:30 AM Philippine time), with a 30 minute unpaid break. The shift follows Toronto time year-round, so your PH clock shifts one hour when Canada changes daylight saving.

PAY: $7 to $8 USD/hour depending on experience, paid bi-weekly via Wise. 13th month pay included, pro-rated. Performance review and raise discussion at 6 months. This is a long-term role, not a project.

ABOUT US

We are an established demolition company in Toronto, Canada operating several brands across the Greater Toronto Area. You will be the first voice our customers hear.

THE JOB

Primary duty, always comes first: answer inbound calls from homeowners and contractors, run a structured intake script, log every call in our CRM (Google Sheets based), send follow-up text messages from templates, and book site visit appointments into our calendar. Calls come through a softphone app on your computer. The screen shows which brand the caller dialed and you answer with that brand's name.

Between calls: checklist work we provide step by step. Submitting our business listings to online directories (exact data and descriptions provided, copy-paste accuracy is critical), sending follow-up and review-request texts from templates, replying to text messages using our playbooks, building research lists in Google Sheets, and keeping the CRM clean.

You will NOT be asked to: sell, cold call, quote prices, write marketing content, manage Google Business Profiles, or make marketing decisions. The scripts and checklists are provided.

REQUIREMENTS

1. 2+ years of voice experience with US or Canadian customers (BPO, reception, dispatch, or customer service)
2. Clear, neutral accent. Canadian homeowners must understand every word without effort
3. Strong written English for text messages and CRM notes
4. Careful with details. Copy-paste discipline matters in this role
5. Quiet dedicated workspace, headset, and a computer that can run a softphone
6. Main internet 25+ Mbps AND a backup connection (pocket wifi or second ISP) AND a power backup plan
7. Comfortable working the night shift long-term
8. Reliable, on time, and honest when something goes wrong

Construction, home services, trades, or dispatch experience is a plus but not required.

HOW TO APPLY

Applications missing any item below are automatically rejected. This is the first test of the job: following instructions exactly.

1. Start your application with the word TUSK on the first line
2. A voice recording link (Vocaroo or similar), 60 to 90 seconds, ONE take, unscripted, answering both: (a) describe your most recent phone role with US or Canadian customers, (b) how do you handle an angry caller?
3. A screenshot of your internet speed test
4. One short paragraph describing your backup internet and backup power setup
5. Your resume

HIRING PROCESS

1. Voice screen (your recording)
2. Live mock call on video. You get our intake script 24 hours before so you can prepare
3. Paid test week at full rate
4. Ongoing role

We reply to every shortlisted applicant within 3 business days.

SKILL REQUIREMENT

Phone Support Data Entry English Speaking

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Phone Receptionist + Admin VA for Canadian Demolition Company | Night Shift | Long-Term

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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