Phone Receptionist | Account Manager | Administrative Assistant

Now Hiring: Remote Team in the Philippines | U.S. Law Firm

*Roles:* Phone Receptionist | Account Manager | Administrative Assistant
*Type:* Full-time, long-term, permanent work from home
*Schedule:* Monday to Friday, U.S. Eastern business hours (night shift PH time)
*Pay:* $4 to $7/hour USD depending on role and experience
*Start Date:* September 1, 2026 (approximately)

About Us
We are a U.S. law firm and debt settlement company focused on helping people manage, fight and settle their debt. We deal with all types of consumer debt, commercial debt and government debt. We handle a high volume of accounts, and we are looking to hire in the Philippines to grow the company. This is a long-term position with steady weekly hours and room to take on more responsibility. We are still a small enough company where our employees are not stuck in one area and have a variety of areas of need.
What We Are Looking For:
This is a hybrid position combining phone receptionist duties, account management, and administrative support. It is not a basic data-entry role. The person hired will be trusted with important client communications, deadlines, financial documents, and confidential information. We are looking for someone who is conscientious, proactive, follows through without constant reminders, communicates professionally, and keeps accurate records so that nothing falls through the cracks.

Open Roles:
1. Phone Receptionist
First, you will have to learn about what we do, who we service, and enough to engage intellectually with any prospective client. You are the first voice callers hear when they reach our firm, so we require a clear English dialect, the ability to thoroughly understand our company and what we do, and to take accurate message and schedule appointments with an attorney as needed. We would need you to:
* Answer incoming calls promptly and professionally
* Serve as the first point of contact for clients and other callers
* Identify why the person is calling and collect complete, accurate information
* Take detailed notes and enter them into the company’s CRM or tracking system
* Route calls and messages to the appropriate person
* Schedule appointments, consultations, or follow-up calls
* Monitor voicemails and make return calls when necessary
* Make outbound follow-up calls for missing information, documents, appointments, or account updates
* Remain calm and professional when dealing with confused, frustrated, or upset callers
* Avoid guessing or giving unauthorized legal, financial, or credit advice
* Escalate urgent or sensitive matters to management promptly
* Initially, we would require you to log every call into our CRM.
*Best fit:* 2+ years answering U.S. phone lines for a law office, collection agency or debt settlement company, or BPO. Clear, confident spoken English.

2. Account Manager
* Manage assigned client accounts from onboarding through completion or resolution
* Maintain an accurate status, next action, and deadline for every assigned account
* Follow up with clients regarding missing documents, information, signatures, payments, or other outstanding requirements
* Review applications and supporting documents for completeness and obvious inconsistencies
* Organize bank statements, credit reports, paystubs, tax documents, contracts, correspondence, and other records when applicable
* Flag missing, conflicting, or unusual information for management review
* Communicate account status clearly and professionally to clients
* Coordinate with internal team members and outside parties
* Record every important call, email, promise, deadline, and follow-up
* Prepare account summaries, progress reports, and lists of overdue action items
* Escalate accounts that are delayed, disputed, high-risk, or approaching a deadline
* Maintain client relationships while still being persistent about required information and next steps
Experience with reviewing and completing financial documents is a bonus.
*Best fit:* 2+ years in U.S. consumer collections, credit repair, debt settlement, bankruptcy support, or bank credit work reviewing applications and financials.

3. Administrative Assistant
Help keep the office running behind the scenes.
* Manage and organize email communications
* Maintain calendars and schedule meetings
* Perform accurate data entry and CRM updates
* Create and maintain spreadsheets, reports, and tracking lists
* Prepare routine letters, emails, forms, and internal documents
* Organize digital files using consistent naming and folder systems
* Monitor outstanding tasks and follow up with the responsible person
* Assist with invoicing, payment tracking, or account reconciliation when assigned
* Conduct basic online research
* Maintain templates, checklists, and standard operating procedures
* Support management with other administrative and operational assignments
* Identify recurring problems and suggest practical improvements
*Best fit:* 2+ years in administrative, legal support, or back-office BPO work. Strong written English and sharp attention to detail.

Requirements for All Roles
* At least two years of relevant professional experience
* Excellent spoken and written English
* Clear, professional, and easily understood phone communication
* Experience communicating with U.S.-based clients or companies
* Strong listening, note-taking, and organizational skills
* High attention to detail and comfort working with numbers and financial documents
* Ability to manage several accounts and deadlines simultaneously
* Ability to work independently and take initiative
* Comfortable following detailed procedures and checklists
* Professional judgment when handling confidential information
* Comfortable receiving feedback, training, and performance expectations
* Fully available and responsive throughout the scheduled U.S. business-hours shift
* Reliable computer, quality headset, and quiet professional workspace
* Stable high-speed internet connection
* Backup internet and backup power strongly preferred
* Willingness to sign a confidentiality or nondisclosure agreement
* Quick to learn new phone systems and CRMs (we primarily use ---------- , DropBox, Adobe, Electronic document and PDF-management systems, Microsoft Word and Excel, Google Workspace: Gmail, Drive, Docs, Sheets, and Calendar, Internet-based phone or VOIP systems, QuickBooks)

Candidates with experience in any of the following industries are strongly encouraged to apply:
* Banking, credit analysis, underwriting support, or loan processing
* Reviewing applications, bank statements, credit reports, or other financial documents
* U.S. credit-repair companies
* U.S. bankruptcy firms or other law firms
* Consumer or commercial collections
* Accounts receivable, payment recovery, or debt settlement
* Financial services, insurance, mortgage servicing, or claims follow-up
* U.S.-based customer service, account management, or call-center operations

WHAT SUCCESS LOOKS LIKE
* Calls are answered professionally and documented accurately
* Every account has a clear status, next action, and deadline
* Missing documents and unanswered requests are followed up on promptly
* Client questions are acknowledged and routed correctly
* Management can understand the status of an account without searching through multiple systems
* Records remain organized, complete, and current
* Important deadlines are identified early rather than after they are missed
* Clients receive professional, consistent communication
* Confidential information is handled carefully and securely

How to Apply
Provide us with:
1. Your updated resume;
2. A 1-2 minute voice/video recording introducing yourself and your relevant experience, and anything else you believe is relevant
3. The number of years you have worked in:
• Phone reception or customer service
• Account management or case coordination
• Administrative support
4. The industries in which you have worked
5. A description of any experience reviewing applications, bank statements, credit reports, tax returns, paystubs, or other financial documents
6. A list of the CRM, phone, legal, credit-repair, collection, and administrative systems you have used
7. Your expected hourly or monthly compensation in U.S. Dollars.