Phone Dispatcher & Appointment Setter

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: TYPE OF WORK

Full Time

: SALARY

4

: HOURS PER WEEK

40

: DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

We are looking for a Phone Dispatcher and Appointment Setter for a U.S.-based appliance repair company.

The role includes inbound and outbound calls, customer chat, lead follow-up, appointment scheduling, and CRM work. Phone communication is a major part of the position, so this role is not suitable for candidates seeking chat-only work.

The position begins with a paid trial period. All hours worked will be paid, and continued employment will be determined based on performance and business needs.

Schedule:

- Approximately 8 hours per day
- Approximately 40 hours per week
- Scheduled shifts may vary within 8:00 AM–8:00 PM U.S. Pacific Time

Responsibilities:

- Answer inbound customer calls promptly
- Make outbound follow-up calls to new and existing leads
- Respond quickly to website forms, messages, and customer chats
- Qualify appliance repair requests using company guidelines
- Answer basic service and pricing questions
- Guide qualified customers toward booking an appointment
- Schedule, confirm, reschedule, and update appointments
- Assist existing customers with appointment-related questions
- Follow up with missed calls and leads that have not booked
- Maintain accurate contacts, notes, tasks, and appointments in GoHighLevel CRM
- Schedule appointments based on technician availability, customer location, service area, and route

A company script and service guidelines will be provided. Sample call recordings may also be provided for training. Technical appliance diagnosis is not required.

Requirements:

- Strong and clear spoken English
- Professional written English for chats and messages
- Natural, confident, and professional phone communication
- Experience handling inbound and outbound calls
- Experience in appointment setting, dispatching, or customer service
- CRM experience
- Ability to remain available and responsive throughout the scheduled shift
- Reliable internet connection
- Quiet workspace, quality headset, and reliable computer
- Availability during U.S. Pacific Time
- GoHighLevel experience is preferred
- Home-service industry experience is a plus

To apply, please provide:

1. A 60–90 second voice recording introducing yourself and describing your phone experience
2. A brief description of your inbound and outbound calling experience
3. The CRM systems you have used
4. Your availability in U.S. Pacific Time

A voice recording is required for this phone-based position.

SKILL REQUIREMENT

Customer Support Phone Support Appointment Setting

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Phone Dispatcher & Appointment Setter

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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