Phone CSR / Appointment Scheduler for Los Angeles Plumbing Company (Long-Term, Daytime PH Hours)

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: TYPE OF WORK

Part Time

: SALARY

$5-8/hour

: HOURS PER WEEK

36

: DATE UPDATED

Jul 29, 2026

JOB OVERVIEW

ServiStar Plumbing & HVAC is a family-owned plumbing and HVAC company in Los Angeles, California, established 2006. We're hiring our first remote tea ---------- mber: a phone customer service rep to answer our evening calls and book appointments. This is a long-term position with growing hours and responsibilities for the right person.

THE ROLE
- Answer inbound customer calls professionally as ServiStar (we provide full script + training)
- Book service appointments in ServiceTitan (we will train you, so willingness to learn is required; experience is a bonus)
- Follow our booking rules exactly (which jobs to book, which to escalate to our on-call team)
- Log every call with clear notes
- During quiet time between calls: admin support tasks like data cleanup, email drafts, review responses, and customer follow-up lists (we'll train you on these too)
- This role can grow into a full-time office assistant / dispatcher position for the right person

SCHEDULE
Monday-Saturday, 8:00 AM - 2:00 PM Philippine time (our evening hours in Los Angeles), 36 hrs/week. This is a DAYTIME shift for you, no graveyard.

REQUIREMENTS (do not apply if you don't meet these)
- Excellent spoken English with a clear, neutral accent. This is a phone-first role for American customers and it is our #1 hiring criterion
- 2+ years call center or phone customer service experience, US accounts strongly preferred
- Fiber internet (25+ Mbps) PLUS a backup connection (pocket wifi or mobile hotspot)
- Backup power (UPS or generator), because calls cannot drop during a brownout
- Quiet, private workspace and a noise-canceling headset
- Reliable, coachable, comfortable following a script and asking questions when unsure
- Long-term intent. We are not looking for a stopgap job

PAY
$5-8 USD/hour depending on experience, paid weekly via Wise. 13th month pay honored. Raises tied to performance, and we promote from within as hours and responsibilities grow.

HOW TO APPLY (follow exactly; applications missing any step are deleted)
1. Put the word WRENCH as the first word of your application subject line.
2. Record a 60-90 second voice recording at ---------- answering, in your own words (do NOT read from a script): "Tell me about a difficult customer call you handled and what you did." Include the link.
3. Tell us your call center experience: company, account (US/UK/AU), how long, and your role.
4. Confirm you meet ALL equipment requirements, listing your internet provider and speed.
5. One sentence: why do you want a long-term role with a small family company instead of a big BPO?

SKILL REQUIREMENT

Phone Support Customer Service Appointment Setting

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Phone CSR / Appointment Scheduler for Los Angeles Plumbing Company (Long-Term, Daytime PH Hours)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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