Pet Grooming Sales & Operations Coordinator

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

1000

: HOURS PER WEEK

40

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

IMPORTANT APPLICATION REQUIREMENT

Important note: Please review the qualifications before applying. If your experience doesn’t match the requirements, we encourage you to save your application points for an opportunity that better fits your skills. Thank you for understanding!

To be considered, you MUST submit BOTH:

- Your updated CV/Resume highlighting your relevant experience.
- A short introduction video explaining your experience in pet grooming, pet care, or a similar industry, including your background in sales, customer service, and operations.

Applications without BOTH a CV/Resume and an introduction video will not be reviewed.

In your video, tell us how your industry knowledge will help you assist customers and manage bookings.

JOB TITLE: Pet Grooming Sales & Operations Coordinator

We are looking for a reliable, knowledgeable, and customer-focused professional to support a pet grooming business. You will handle customer inquiries, turn leads into appointments, coordinate schedules, and help daily operations run smoothly.

Strong knowledge of pet grooming and experience in pet grooming, pet care, or a closely related industry are required.

KEY RESPONSIBILITIES

- Answer inbound calls and respond to customer inquiries through text, email, and other communication channels.
- Make outbound calls to follow up with leads, confirm appointments, reconnect with past customers, and encourage repeat bookings.
- Explain grooming services, pricing, packages, and appointment expectations clearly.
- Ask the right questions about each pet’s breed, size, coat condition, grooming history, behavior, and special needs.
- Convert inquiries into bookings through helpful recommendations and consistent follow-up.
- Manage appointments, cancellations, rescheduling, reminders, and recurring bookings.
- Coordinate with groomers to match appointments with their availability, service capabilities, and expected grooming duration.
- Keep accurate customer and pet records, appointment notes, and follow-up tasks in the CRM or booking system.
- Handle customer concerns and complaints professionally, escalating issues when needed.
- Support daily operations by identifying scheduling gaps, avoiding booking conflicts, and communicating changes promptly.
- For mobile grooming appointments, consider service areas, travel time, and route efficiency when scheduling.

REQUIRED INDUSTRY KNOWLEDGE

- Familiarity with common dog breeds, sizes, coat types, and their different grooming needs.
- Understanding of grooming services such as bathing, haircuts, brushing, deshedding, dematting, nail trimming, and ear cleaning.
- Knowledge of regular grooming schedules and how coat condition, pet size, and requested services affect appointment time and pricing.
- Awareness of anxious pets, senior pets, puppies, and pets with handling sensitivities.
- Understanding of vaccination requirements, intake procedures, and business policies.
- Ability to recognize concerns that require a groomer’s assessment or veterinary attention and communicate them appropriately.

QUALIFICATIONS

- Relevant experience in pet grooming, pet care, boarding, veterinary customer service, or a similar industry.
- Proven ability to handle sales, customer service, and daily operational coordination.
- Strong spoken and written English with a confident, friendly phone manner.
- Experience handling inbound calls, outbound calls, and customer follow-ups.
- Ability to recommend suitable services, address objections, and close bookings without pressuring customers.
- Strong scheduling, organization, attention to detail, and problem-solving skills.
- Comfortable using CRM systems, booking software, calendars, email, and messaging tools.
- Reliable computer, stable internet connection, quality headset, and a quiet workspace.

WHAT SUCCESS LOOKS LIKE

Customers receive timely, knowledgeable assistance, inquiries turn into confirmed appointments, schedules stay organized, and groomers have the information they need to deliver a great experience for pets and their owners.

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Job )	0.0220
Total Execution Time	0.0237

GET DATA

No GET data exists

MEMORY USAGE

1,508,752 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Pet-Grooming-Sales-Operations-Coordinator-1742329

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0156 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1742329 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 875125 LIMIT 1
0.0003	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1742329 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-04',ej.date_added) duration_days, DATEDIFF('2026-10-04',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-04',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1742329'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1742329
0.0017	`UPDATE employer_jobs SET hit_counts = '*Oct-02-2026=1107Oct-03-2026=52**Oct-04-2026=1' WHERE job_id= '1742329'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=1157' WHERE job_id= '1742329'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1742329' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1742329
0.0098	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '875125' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1791068695
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Pet-Grooming-Sales-Operations-Coordinator-1742329
csrf-token	bb11de95389798bfce4156ff1ce102dc

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.43
HTTP_DNT

Pet Grooming Sales & Operations Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?