Full Time
Let's discuss!
40
Sep 14, 2026
The Brandy Jackson Agency is looking for talented and insatiable renewal focused customer service agents to join our growing Agency and build the best customer experience in the market. You will be a central part of our ambitious renewal team by proactively shopping for personal lines insurance products across dozens of insurers to find the perfect fit for each customer, and retain their business!
You will need to think creatively, utilize best practices to consistently meet and exceed goals, and relentlessly implement feedback to improve your skills and efficiency.
In This Role, Expect To
• Proactively re-shop insurance products for existing customers and drive agency retention - Goal: Retain > 80% of eligible policyholders you work
• Correctly interpret and analyze risks in order to place the customers business with the correct carriers according to underwriting guidelines
• Collaborate across teams to deliver the best resolution and the highest levels of customer satisfaction
• Navigate dozens of insurers' products and agent portals – including Progressive, Homeowners of America, Mission Select, and other top insurers – to efficiently and effectively service clients
To Succeed In This Role, You Have
• Industry Experience: you have two to three years of P&C Insurance experience
• Relentless ambition: you see the upside of working hard and seek an environment that generously rewards staff who over-deliver
• Deep multi-carrier experience: you can quickly identify the right product from the right carrier for the right customer
• Superior computer fluency: you can learn new systems quickly and navigate multiple Carrier portals simultaneously
• Strong written and verbal communication: you close sales quickly and effectively across multiple channels (primarily text and phone)
• Hyper-comfort with ambiguity: we roll out process and system updates frequently; you thrive on quickly adapting and apply changes to turbo-charge your goals
How to Apply
Along with your resume, please submit your resume and a short video (no more than 10 minutes) introducing yourself and answering the following questions to
2. What insurance management systems have you used, and how comfortable are you with them?
3. Can you walk us through how you typically prepare and compare a commercial insurance quote?
4. Describe a time you handled a difficult client or a challenging policy servicing issue. How did you resolve it?
5. What does excellent customer service mean to you in the context of insurance support?