Personal Lines Insurance Customer Support Rep

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: TYPE OF WORK

Full Time

: SALARY

$490-$925 per month

: HOURS PER WEEK

40

: DATE UPDATED

Aug 11, 2026

JOB OVERVIEW

We are looking for a reliable, detail-oriented Personal Lines Insurance Virtual Assistant to provide administrative support to our insurance team. The ideal candidate has experience working with personal lines insurance and understands the importance of accuracy, organization, confidentiality, and timely follow-up.

This is a great opportunity for someone who is organized, self-motivated, and comfortable working independently in a virtual environment.

Responsibilities
Pull and review policy documents from carrier websites and agency management systems
Review renewal policies and compare them to the expiring policy
Identify changes in premiums, coverage, deductibles, vehicles, drivers, limits, and other policy details
Prepare renewal comparisons and summaries for the account manager/agent
Send renewal and policy-related emails to insureds
Request missing information and follow up with clients as needed
Download, save, and organize policy documents
Process and organize correspondence from insurance carriers
Assist with policy changes, endorsements, certificates, and other routine Personal Lines administrative tasks
Update client and policy information in the agency management system
Maintain accurate electronic files and documentation
Follow up on outstanding items with carriers and insureds
Assist the Personal Lines team with other administrative tasks as needed

Qualifications:
Previous experience in Personal Lines insurance preferred
Experience with AMS360
Familiarity with homeowners, auto, umbrella, renters, and other personal lines policies
Strong attention to detail and ability to identify differences between policies
Excellent written and verbal communication skills
Comfortable communicating with clients and insurance carriers by email
Strong organizational and time-management skills
Ability to work independently and meet deadlines
Proficient with Microsoft Office and email
Experience with an insurance agency management system (AMS360 or similar) is a plus
Must have a reliable internet connection and a quiet workspace

What We're Looking For:

The right person is someone who:

Notices the small details
Can compare two policies and quickly identify what changed
Is comfortable working independently without constant supervision
Communicates professionally and promptly
Keeps files and tasks organized
Takes initiative and follows through
Has a strong understanding of Personal Lines insurance

To Apply

Please submit your resume along with a brief video description of your Personal Lines insurance experience, the agency management systems you have used, and your availability.

We look forward to hearing from you!

SKILL REQUIREMENT

Insurance Attention to Detail Organization

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Job Post	Reporter	Rank	Reason	Date

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Personal Lines Insurance Customer Support Rep

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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