Personal Injury Law Firm Medical Records & PIP Specialist

# Virtual Assistant – Personal Injury Law Firm (Medical Records & PIP Specialist)

**Position:** Full-Time Virtual Assistant (40 Hours Per Week)

**Pay:** $5.50 USD per hour (
**Location:** Remote

## About Us

We are a growing U.S. personal injury law firm with a small, close-knit team dedicated to providing exceptional service to our clients. We are looking for someone who wants to become a long-ter ---------- mber of our firm, not just another employee.

Our team works hard, communicates well, helps one another, and takes pride in delivering excellent work. We are looking for someone who enjoys working in a collaborative environment, is dependable, takes initiative, and is committed to continuous improvement. If you are organized, hardworking, and enjoy being part of a supportive team where your contributions matter, we would love to meet you.

## Position Summary

We are seeking an experienced Virtual Assistant to assist with medical records, medical billing requests, Personal Injury Protection (PIP) claims, and general case management support for our personal injury practice.

The ideal candidate has previous experience working for a U.S. personal injury law firm and understands the importance of accuracy, organization, professionalism, and excellent client service.

## Primary Responsibilities

Your responsibilities will include, but are not limited to:

* Request medical records from hospitals, physicians, physical therapy offices, chiropractors, imaging centers, and other healthcare providers.
* Request itemized medical bills and balances.
* Follow up consistently with providers until complete records and bills are received.
* Track all outstanding requests and maintain organized follow-up schedules.
* Assist with Personal Injury Protection (PIP) claims, applications, and related communications.
* Communicate professionally with clients, medical providers, and insurance companies by phone and email.
* Upload, organize, and manage documents within our case management system.
* Maintain detailed and accurate case notes.
* Review records to ensure they are complete and identify missing documents.
* Prepare letters, emails, forms, and other correspondence.
* Send and receive faxes.
* Assist attorneys and staff with additional administrative tasks as needed.

## Minimum Qualifications

Applicants **must have at least one year of experience working for a U.S. personal injury law firm.**

You should have prior experience with:

* Requesting medical records.
* Requesting medical bills.
* Following up with medical providers.
* Handling Personal Injury Protection (PIP) claims or applications.
* Communicating with insurance companies.
* Speaking professionally with clients.
* Managing multiple cases and deadlines simultaneously.
* Working independently while maintaining accuracy.

## Preferred Qualifications

The following experience is preferred:

* Experience using **CasePeer** (strongly preferred but not required).
* Experience with other personal injury case management software.
* Familiarity with HIPAA authorizations and medical record requests.
* Experience working on pre-litigation personal injury files.
* Understanding of medical billing, health insurance, or liens is a plus.

## Technical Skills

Applicants should be proficient with:

* Microsoft Word
* Microsoft Excel
* Google Docs
* Google Sheets
* Gmail
* Google Drive
* Adobe Acrobat (PDF editing)
* Fax software
* ChatGPT and other AI tools to improve productivity
* Zoom or Google Meet

## Personal Qualities

We are looking for someone who is:

* Honest and trustworthy
* Extremely organized
* Detail-oriented
* Dependable and punctual
* Professional and respectful
* Able to work independently with minimal supervision
* Comfortable learning new software and systems
* A strong communicator
* A proactive problem solver
* A team player who enjoys working closely with a small group
* Willing to ask questions, accept feedback, and continually improve
* Fluent in written and spoken English

## Work Schedule

* Full-time (40 hours per week)
* Reliable high-speed internet required
* Quiet, professional workspace required
* Must be available during U.S. business hours or have significant overlap with Eastern Time

## To Apply

Please answer the following questions in your application:

1. How many years have you worked for a U.S. personal injury law firm?
2. Describe your experience requesting medical records and medical bills.
3. Describe your experience handling Personal Injury Protection (PIP) claims.
4. Which case management software have you used? (CasePeer, Filevine, Litify, Clio, SmartAdvocate, Needles, MyCase, etc.)
5. Which of the following programs are you proficient in?

* Microsoft Word
* Microsoft Excel
* Google Docs
* Google Sheets
* Gmail
* Adobe Acrobat
* ChatGPT or other AI tools
6. Have you communicated directly with clients and medical providers by phone and email?
7. What were your primary responsibilities at your previous law firm?
8. How do you organize and track outstanding medical record and billing requests?
9. Why do you believe you would be a good fit for our team?
10. Please include the word **"Integrity"** as the first word of your application so we know you carefully read the entire job posting.

We are looking for someone seeking a long-term opportunity with a growing law firm. If you are dependable, organized, enjoy working with a small and dedicated team, and are passionate about providing outstanding support to attorneys and clients, we encourage you to apply. We value loyalty, accountability, professionalism, and people who take pride in doing great work every day.

This version should attract stronger candidates because it not only outlines the technical requirements but also emphasizes the type of person you're looking for and the culture of your firm. It tends to filter out applicants who are just looking for any remote job and appeals to those seeking a long-term position with a stable, growing team.