Performance Lead

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: TYPE OF WORK

Full Time

: SALARY

$5 -$6

: HOURS PER WEEK

40

: DATE UPDATED

Sep 2, 2026

JOB OVERVIEW

40hrs/week l EST l Mon to Fri
Provide your resume and WhatsApp number

Key Responsibilities

Process Improvement & Optimization
• Analyze existing workflows and identify opportunities to improve efficiency and reduce turnaround times
• Design and implement process improvements with measurable results
• Establish process KPIs and monitor performance
• Identify bottlenecks, redundancies, and recurring operational issues

Documentation & Standardization
• Develop and maintain SOPs, process documentation, and workflow guides
• Ensure processes are standardized and consistently followed across teams
• Maintain a centralized and organized knowledge repository
• Keep documentation updated as processes evolve

Quality Auditing & Compliance
• Conduct regular process and quality audits
• Identify process deviations and areas of non-compliance
• Develop corrective actions and monitor their implementation
• Prepare actionable audit reports highlighting risks, gaps, and improvement opportunities

Training & Coaching
• Develop and facilitate process training for new and existing team members
• Assess process competency and identify knowledge gaps
• Provide targeted coaching to improve quality and process adherence
• Measure training effectiveness and recommend improvements

Performance Management & Reporting
• Establish and monitor KPIs aligned with quality and process standards
• Analyze performance trends and proactively address gaps
• Develop reports and dashboards for management
• Use operational data to support continuous improvement initiatives

Cross-Functional Collaboration
• Partner with different departments to improve process alignment and adoption
• Support change management initiatives through communication, training, and performance monitoring
• Promote a culture of accountability, continuous learning, and operational excellence

✅ Qualifications

• Proven experience in Quality Control, Quality Assurance, Process Improvement, Operational Excellence, or a related role
• Strong analytical and problem-solving skills
• Experience developing SOPs, process documentation, and workflow guides
• Experience conducting audits and monitoring process compliance
• Strong understanding of KPIs and performance management
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities and deadlines
• Strong interpersonal and leadership skills
• Proactive, self-motivated, and solution-oriented

Nice to Have:
• Experience training and coaching teams
• Experience with continuous improvement methodologies such as Lean, Six Sigma, DMAIC, RCA, or Kaizen
• Experience creating performance reports and dashboards

SKILL REQUIREMENT

Quality Control Operation Management Team Leadership

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Performance Lead

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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