PayPal Dispute Manager – High-Risk E-commerce Account

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: TYPE OF WORK

Full Time

: SALARY

4

: HOURS PER WEEK

10

: DATE UPDATED

Sep 19, 2026

JOB OVERVIEW

We are looking for an experienced PayPal Dispute Manager to take full ownership of disputes and chargebacks for a high-volume e-commerce business.

Our PayPal account requires extreme attention to detail. We need someone who understands how to build strong, evidence-based dispute cases and maximize our win rate while staying fully compliant with PayPal's requirements.
Your Responsibilities

Manage PayPal disputes from start to finish
Review every case individually before responding
Analyze the customer's claim, order history, tracking, fulfillment, and communication
Verify live carrier tracking and delivery information
Handle split shipments and multiple tracking numbers correctly
Collect and organize all relevant evidence
Build clear timelines showing order → shipment → delivery → customer communication
Write professional, factual, and convincing PayPal responses
Upload the correct evidence before every deadline
Monitor open cases and follow up when additional information becomes available
Track dispute win rate, losses, reasons, and opportunities for improvement
Identify recurring dispute patterns and help us prevent future losses

Who We Are Looking For
You MUST have proven experience managing PayPal disputes for e-commerce stores.
We are especially interested in someone who has worked with high-volume or higher-risk PayPal accounts and understands that small details can determine whether a dispute is won or lost.

You should know how to handle cases involving:
Item Not Received
Significantly Not as Described
Partial/split shipments
Multiple tracking numbers
Delivered orders disputed by customers
Refund and return disagreements
Other common PayPal buyer disputes

We are NOT looking for someone who simply copies and pastes generic dispute templates. Every case needs to be reviewed carefully and supported by accurate evidence.

Compensation & Growth
This position can start immediately.
We will begin with a base salary, with performance bonuses based on successfully won disputes and overall results.
If you consistently demonstrate a strong win rate and reliable case management, we are prepared to quickly turn this into a full-time long-term position with increasing responsibility and compensation.

To Apply
Please include:
Your previous PayPal dispute experience
Approximately how many disputes you have managed
Your historical win rate, if available
Experience with high-volume/high-risk PayPal accounts
Examples of difficult disputes you successfully won

How you organize evidence and manage dispute deadlines

Your availability and how soon you can start
Important: Start your application with the words “PAYPAL DISPUTES” so we know you have read the full job description.
We are looking for someone who can start immediately and take real ownership of our dispute process.

SKILL REQUIREMENT

Shopify Paypal Api Chargeback Analysis

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PayPal Dispute Manager – High-Risk E-commerce Account

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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