Full Time
600
37
Aug 13, 2025
Patient Liaison – Specializing in Billing Support & Care Coordination**
Hours:9:00 AM – 4:00 PM CST, Monday–Friday (U.S. working hours)
Remote (must have reliable internet and quiet workspace)
About the Role:
We are seeking a friendly, detail-oriented Patient Liaison to serve as the main point of contact for our patients before, during, and after their procedures. This role focuses heavily on navigating billing questions while also guiding patients through their overall care journey.
Key Responsibilities:
Patient Outreach: Call and text patients before procedures to confirm details, review preparation steps, and answer questions.
Billing Support: Clearly explain insurance coverage, out-of-pocket costs, and payment options in an empathetic and professional manner.
Care Coordination: Ensure patients feel supported throughout their care journey by following up after procedures and connecting them with additional resources as needed.
CRM Management: Update and track all patient interactions in our CRM to ensure accurate records and follow-up.
General Support: Assist with other patient service tasks as needed to ensure smooth operations.
Qualifications:
* Excellent verbal and written **English communication skills**.
* Strong interpersonal skills with the ability to handle sensitive topics with empathy.
* Familiarity with CRMs (Go High Level) and comfortable navigating online platforms.
* Previous experience in healthcare, medical billing, or patient support preferred.
* Reliable availability during **U.S. Central Time** working hours (9 AM – 4 PM CST).
Why Join Us?
You’ll play a crucial role in making patients feel cared for and confident at every step of their journey. We value teamwork, compassion, and professionalism — and we’re looking for someone who embodies these qualities.