Patient Liaison – Specializing in Billing Support & Care Coordination

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

600

HOURS PER WEEK

37

DATE UPDATED

Aug 13, 2025

JOB OVERVIEW

Patient Liaison – Specializing in Billing Support & Care Coordination**

Hours:9:00 AM – 4:00 PM CST, Monday–Friday (U.S. working hours)

Remote (must have reliable internet and quiet workspace)

About the Role:
We are seeking a friendly, detail-oriented Patient Liaison to serve as the main point of contact for our patients before, during, and after their procedures. This role focuses heavily on navigating billing questions while also guiding patients through their overall care journey.

Key Responsibilities:

Patient Outreach: Call and text patients before procedures to confirm details, review preparation steps, and answer questions.

Billing Support: Clearly explain insurance coverage, out-of-pocket costs, and payment options in an empathetic and professional manner.

Care Coordination: Ensure patients feel supported throughout their care journey by following up after procedures and connecting them with additional resources as needed.

CRM Management: Update and track all patient interactions in our CRM to ensure accurate records and follow-up.

General Support: Assist with other patient service tasks as needed to ensure smooth operations.

Qualifications:

* Excellent verbal and written **English communication skills**.

* Strong interpersonal skills with the ability to handle sensitive topics with empathy.

* Familiarity with CRMs (Go High Level) and comfortable navigating online platforms.

* Previous experience in healthcare, medical billing, or patient support preferred.

* Reliable availability during **U.S. Central Time** working hours (9 AM – 4 PM CST).

Why Join Us?
You’ll play a crucial role in making patients feel cared for and confident at every step of their journey. We value teamwork, compassion, and professionalism — and we’re looking for someone who embodies these qualities.

SKILL REQUIREMENT
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0011
Controller Execution Time ( Jobseekers / Job )  0.0247
Total Execution Time  0.0267
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,481,488 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Patient-Liaison-Specializing-in-Billing-Support-Care-Coordination-1445813
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0170 seconds)  (Hide)
0.0013   SELECT *
                                
FROM exrates
                                WHERE rate_name 
= 'USD-PHP' 
0.0009   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1445813
 LIMIT 1 
0.0011   SELECT *
FROM `employers`
WHERE `employer_id` = 604301
 LIMIT 1 
0.0047   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1445813
AND `misc`.`id` IS NULL 
0.0006   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-24',ej.date_added) duration_days, DATEDIFF('2026-09-24',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((
e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR 
e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-24',ej.date_added) <= 14 ))
                                   AND 
e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1445813' 
0.0009   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1445813 
0.0007   UPDATE employer_jobs SET hit_counts = '***Aug-13-2025=92***Aug-14-2025=115***Aug-15-2025=17***Aug-16-2025=14***Aug-17-2025=12***Aug-18-2025=16***Aug-19-2025=17***Aug-20-2025=7***Aug-21-2025=8***Aug-22-2025=12***Aug-23-2025=2***Aug-24-2025=2***Aug-25-2025=4***Aug-26-2025=2***Aug-27-2025=3***Aug-28-2025=3***Aug-29-2025=1***Aug-30-2025=3***Aug-31-2025=3***Sep-01-2025=2***Sep-02-2025=1***Sep-03-2025=2***Sep-04-2025=1***Sep-05-2025=1***Sep-06-2025=2***Sep-09-2025=1***Sep-11-2025=1***Sep-12-2025=3***Sep-14-2025=1***Sep-15-2025=1***Sep-18-2025=1***Sep-19-2025=1***Sep-21-2025=1***Sep-22-2025=4***Sep-23-2025=1***Sep-24-2025=1***Sep-26-2025=1***Sep-27-2025=1***Sep-28-2025=1***Sep-30-2025=3***Oct-02-2025=1***Oct-03-2025=3***Oct-05-2025=4***Oct-06-2025=1***Oct-09-2025=1***Oct-10-2025=1***Oct-12-2025=1***Oct-13-2025=2***Oct-17-2025=3***Oct-20-2025=1***Oct-22-2025=1***Oct-23-2025=1***Oct-24-2025=1***Oct-28-2025=1***Oct-31-2025=1***Nov-01-2025=1***Nov-08-2025=3***Nov-11-2025=1***Nov-13-2025=1***Nov-14-2025=1***Nov-16-2025=1***Nov-19-2025=1***Nov-20-2025=1***Nov-22-2025=1***Nov-26-2025=1***Dec-04-2025=2***Dec-07-2025=3***Dec-10-2025=1***Dec-13-2025=1***Dec-15-2025=1***Dec-18-2025=1***Dec-25-2025=1***Dec-26-2025=1***Jan-01-2026=1***Jan-03-2026=1***Jan-06-2026=2***Jan-07-2026=1***Jan-12-2026=1***Jan-16-2026=1***Jan-22-2026=1***Jan-27-2026=1***Jan-28-2026=1***Jan-30-2026=1***Jan-31-2026=1***Feb-07-2026=1***Feb-13-2026=1***Feb-16-2026=1***Feb-17-2026=1***Feb-18-2026=1***Feb-21-2026=1***Mar-08-2026=2***Mar-15-2026=1***Mar-17-2026=1***Mar-18-2026=1***Mar-19-2026=1***Mar-20-2026=1***Mar-25-2026=1***Mar-30-2026=1***Apr-07-2026=1***Apr-11-2026=1***Apr-15-2026=1***Apr-21-2026=1***Apr-24-2026=2***Apr-25-2026=1***Apr-30-2026=3***May-13-2026=3***May-14-2026=1***May-25-2026=1***May-27-2026=3***Jun-01-2026=2***Jun-02-2026=3***Jun-06-2026=1***Jun-08-2026=1***Jun-16-2026=1***Jun-23-2026=1***Jun-25-2026=1***Jun-29-2026=1***Jun-30-2026=1***Jul-08-2026=2***Jul-15-2026=1***Jul-19-2026=1***Jul-21-2026=1***Jul-25-2026=1***Aug-02-2026=6***Aug-14-2026=2***Aug-17-2026=4***Aug-19-2026=1***Aug-21-2026=1***Aug-23-2026=1***Aug-25-2026=1***Aug-26-2026=3***Aug-27-2026=1***Aug-31-2026=2***Sep-03-2026=1***Sep-07-2026=1***Sep-08-2026=1***Sep-09-2026=2***Sep-10-2026=3***Sep-12-2026=2***Sep-24-2026=1' WHERE job_id= '1445813'  
0.0006   UPDATE employer_jobs SET monthly_hits = '***Aug-2025=333***Sep-2025=31***Oct-2025=23***Nov-2025=12***Dec-2025=11***Jan-2026=12***Feb-2026=6***Mar-2026=9***Apr-2026=10***May-2026=8***Jun-2026=12***Jul-2026=6***Aug-2026=22***Sep-2026=11' WHERE job_id= '1445813'  
0.0019   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1445813' AND status LIKE 'sent%' ORDER BY id DESC  
0.0012   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1445813 
0.0026   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '604301'
AND `date_added` >= '2022-06-08' 
0.0003   select * from teasers 
0.0002   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)