Partner / Customer Success Specialist — Full-time, remote, US

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TYPE OF WORK

Full Time

SALARY

$8-10 USD/hr

HOURS PER WEEK

40

DATE UPDATED

Sep 19, 2026

JOB OVERVIEW

Company: Vea Health (veahealth.co), a US telehealth company Type: Full-time contractor, 40 hours per week, paid biweekly via Wise Pay: [$X to $Y USD per month, plus monthly performance bonus] Schedule: Monday to Friday, 9:00am to 5:00pm US Pacific Time. In Manila that is 12:00am to 8:00am (1:00am to 9:00am while the US is on daylight time, March to November). This is fixed. Please only apply if you can genuinely work these hours every week.

What Vea does
Vea Health is a US telehealth company. We work with a growing network of partners (coaches, trainers, gym owners, clinicians, and creators) who refer their clients to us and earn a commission. When a partner joins, they get a personal referral code, a landing page, and support from our team.

What you will do
You are the person our partners talk to after they join. Your job is to make sure every partner gets a fast, warm, useful reply, and that each one gets from "just signed up" to "made their first referral."

Answer partner messages by text, email, and chat inside our CRM (GoHighLevel). First reply within one hour during your shift, and the whole overnight queue cleared by 10:00am Pacific.
Walk new partners through setup: collect their headshot, bio, and shipping address, confirm their code works, and get their landing page live within a week.
Coach partners toward their first referral using our playbook: check their audience fit, suggest what to post, send fresh creative, and follow up.
Re-engage partners who have gone quiet.
Send the weekly partner email and help run a monthly partner webinar (invites, reminders, follow-up).
Keep the CRM clean: log every conversation, mark outcomes, note objections.
Track milestone rewards for partners (for example, a gift box when they hit their third referral) and make sure they ship.
What we are looking for
Excellent written English. You will write dozens of messages a day to US customers; tone matters as much as grammar.
2+ years in customer success, community management, affiliate support, or a similar inbound-conversation role.
Experience with a CRM. GoHighLevel is a plus but not required; you can learn it in a week if you have used HubSpot, Zendesk, Intercom, or similar.
Organised and self-directed. You will manage a queue on your own during US afternoon hours.
Comfortable with the fixed schedule above. This is not flexible.
Nice to have: experience with affiliate or partner programs, or with health, fitness, or wellness brands.
What we offer
Full-time, stable hours, biweekly pay via Wise through Gusto.
Monthly performance bonus tied to partner activation (partners who reach their first referral).
Direct line to the founders. Small team, fast decisions.
A real playbook and CRM already built, not a blank page.
How to apply
Send the following to [email or form]. Applications that skip a step will not be reviewed.

1. Your resume.
2. Answer this message as if you were replying to one of our partners. Keep it short and friendly:
"Hi, I shared my code with a few clients but it says invalid when they try it. What do I do?"
3. Confirm in one line that you can work the fixed schedule above.
4 . Optional: a 60-second voice or video note introducing yourself.

Thank you for your time!

SKILL REQUIREMENT
Customer Support Client Relationship Management Customer Relationship Management
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