Part-Time Remote Customer Service Representative

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TYPE OF WORK

Part Time

SALARY

6/hr

HOURS PER WEEK

28

DATE UPDATED

Sep 25, 2026

JOB OVERVIEW

# Part-Time Remote Customer Service Representative

**HVAC, Plumbing & Electrical | ServiceTitan Experience Required**

**Part-Time | Remote**
**28 Hours Per Week**
**U.S. Eastern Time**

Schedule

* Wednesday: 2:00 PM–8:00 PM ET
* Thursday: 2:00 PM–8:00 PM ET
* Friday: 2:00 PM–8:00 PM ET
* Saturday: 10:00 AM–8:00 PM ET

Please note that this position follows **U.S. Eastern Time** and will require overnight hours for candidates located in the Philippines.

About the Role

We are a growing HVAC, plumbing, and electrical company based in West Virginia, USA, looking for an experienced **Remote Customer Service Representative** to join our team.

This is not a general virtual assistant position. We are specifically looking for someone who has experience working with a U.S. home service company and is already familiar with **ServiceTitan and Power Selling Pros**.

Our CSRs are the first point of contact for our customers. We need someone who can confidently answer the phone, connect with the customer, understand their needs, and guide the conversation toward booking an appointment.

What You'll Do

* Answer inbound calls for HVAC, plumbing, and electrical services
* Build rapport and create a positive experience for every customer
* Ask the right questions to understand the customer's needs
* Confidently guide calls toward booking an appointment
* Schedule service appointments in **ServiceTitan**
* Create and update customer, location, job, and appointment information
* Review customer history, memberships, existing appointments, and account notes
* Enter detailed and accurate notes for our dispatchers and technicians
* Handle common customer questions and objections
* Make outbound calls for follow-ups, scheduling, and confirmations as needed
* Communicate with our CSR and dispatch teams throughout your shift
* Follow company scripts, call processes, and booking expectations
* Assist with after-hours customer communication and handoffs

What We're Looking For

**ServiceTitan experience is required for this position.**

We are looking for someone who has hands-on experience using ServiceTitan in a customer service or call center role. You should already be comfortable navigating the system while actively speaking with customers.

**Power Selling Pros knowledge or experience is also highly preferred.** We want someone who understands the importance of building rapport, listening to the customer, confidently leading the conversation, handling objections, and asking for the appointment.

Qualifications

* Previous hands-on **ServiceTitan experience**
* **Power Selling Pros experience or training strongly preferred**
* Previous CSR or call center experience with a U.S.-based home service company
* HVAC, plumbing, electrical, or similar home service experience preferred
* Excellent spoken and written English
* Friendly, confident, and natural phone presence
* Strong listening and communication skills
* Comfortable handling customer objections
* Detail-oriented and able to accurately document calls
* Dependable and comfortable working independently
* Coachable and receptive to feedback
* Reliable high-speed internet
* Quiet, professional remote workspace
* Reliable computer and headset

Schedule

This is a **part-time, 28-hour-per-week position**.

**Wednesday–Friday:** 2:00 PM–8:00 PM Eastern Time
**Saturday:** 10:00 AM–8:00 PM Eastern Time

The schedule is designed to provide afternoon, evening, and Saturday coverage for our U.S.-based team. Applicants must be comfortable consistently working these hours.

About You

We're looking for someone who understands that being a great CSR is more than simply answering the phone and putting an appointment on the calendar.

You should be able to have a genuine conversation with a customer, build trust quickly, listen to what they need, confidently guide the call, and create an excellent experience from the first "hello."

We're a close-knit team, and although this position is remote, we want this person to feel like part of our company, not just an outsourced employee.

How to Apply

Please include the following with your application:

1. Your resume
2. A brief introduction about yourself
3. How long you have worked with **ServiceTitan**
4. A description of what you personally did inside ServiceTitan
5. Your experience with **Power Selling Pros**, including any training you have completed
6. Your experience working with HVAC, plumbing, electrical, or another U.S. home service company
7. A short voice recording introducing yourself and describing your customer service experience

**Please begin your application with the words "ServiceTitan CSR" so we know you read the full posting.**

We are specifically looking for candidates with relevant home service experience, so please be detailed about your ServiceTitan and Power Selling Pros background.

We are looking for someone who wants to become a long-term member of our team, learn how we do things, and help us provide an excellent experience for our customers.

SKILL REQUIREMENT
Customer Service
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