Part-Time Patient Lead Caller / Intake Coordinator (US Clinic, Night Shift PH)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

$5.50/hour

: HOURS PER WEEK

36

: DATE UPDATED

Oct 24, 2026

JOB OVERVIEW

Job description

When someone asks us about treatment, the first phone call they get from us sets the tone. We want that call to come from you, fast and kind.

Vita Nova Ketamine & Wellness Clinic is a US clinic in Maryland. We offer ketamine infusions, IV iron and IV therapy, with anesthesiologist-led care under Dr. Joshi's medical direction, with infusions given by a nurse practitioner or CRNA.

Most of our new inquiries come from Facebook and Instagram lead forms and land in our CRM, GoHighLevel. We are looking for a part-time Patient Lead Caller to reach each new lead quickly, answer basic questions about how our process works, and book a consultation.

What you will do
- Call every new lead in GoHighLevel as soon as it comes in during your shift, then follow up on a set schedule with people you have not reached yet.
- Send follow-up texts from GoHighLevel using approved templates. Texts only between 9 AM and 8 PM US Eastern, every day.
- Explain our process, hours and next steps, then book consultations in the GoHighLevel calendar.
- Pass every clinical question (symptoms, medications, whether a treatment is right for someone) to our clinicians. You do not give medical advice and you do not promise results.
- Keep clear notes and pipeline stages in GoHighLevel after every call and text.
- Protect patient privacy at all times. You will handle protected health information under HIPAA.

Schedule (night shift in the Philippines)
- 36 hours a week, part time. Weekends are the core shift.
- Saturday and Sunday, 10 AM to 6 PM US Eastern. In the Philippines that is 11 PM to 7 AM on weekend nights (Saturday night into Sunday morning, and Sunday night into Monday morning).
- Monday to Friday, 9 AM to 1 PM US Eastern. In the Philippines that is 10 PM to 2 AM on weeknights (Monday to Friday nights).

Must have
- Experience calling or scheduling US patients, for example at a clinic front desk, in patient scheduling, as a medical virtual assistant, or in med spa or wellness intake.
- Strong spoken and written US English, with a calm and warm phone manner.
- Hands-on experience with GoHighLevel or a similar CRM.
- Reliable availability on Saturday and Sunday, 10 AM to 6 PM ET, plus weekday mornings, 9 AM to 1 PM ET.
- A quiet, private workspace, a good headset, and stable internet with a backup connection.

Nice to have
- Experience with mental health or infusion clinic patients.
- Experience with HIPAA-compliant workflows and text follow-up.

Before you get access
- You will sign a confidentiality and business associate agreement.
- You will complete HIPAA training before you get any system access.

Pay: an hourly base plus a monthly KPI bonus of up to $150 for speed, quality and follow-through. We discuss the details with finalists.

How to apply
Put the words "Patient First" at the top of your application so we know you read this far. Then send us:
1. A short note about your US patient-facing calling experience (what kind of clinic, how many calls a day, which CRM).
2. A 60 to 90 second voice recording that answers this. A caller asks, "Will ketamine get rid of my depression for good?" Show us how you would respond.
3. A written answer to this. A caller asks, "How much does it cost, and does my insurance cover it?" How would you handle it?
4. Whether you can reliably work Saturday and Sunday, 10 AM to 6 PM ET, plus weekday mornings, 9 AM to 1 PM ET. If any part is a problem, tell us which.

Vita Nova is an equal opportunity organization. We consider all qualified applicants on job-related criteria only.

SKILL REQUIREMENT

Appointment Setting Phone Support GoHighLevel

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0170
Total Execution Time	0.0184

GET DATA

No GET data exists

MEMORY USAGE

1,493,360 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Part-Time-Patient-Lead-Caller-Intake-Coordinator-US-Clinic-Night-Shift-PH-1755599

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0071 seconds) (Hide)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0006	SELECT * FROM `employer_jobs` WHERE `job_id` = 1755599 LIMIT 1
0.0019	SELECT * FROM `employers` WHERE `employer_id` = 1012927 LIMIT 1
0.0004	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1755599 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-27',ej.date_added) duration_days, DATEDIFF('2026-10-27',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-27',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1755599'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1755599
0.0007	`UPDATE employer_jobs SET hit_counts = '*Oct-24-2026=1668Oct-25-2026=50Oct-26-2026=2*Oct-27-2026=4' WHERE job_id= '1755599'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=1720' WHERE job_id= '1755599'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1755599' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1755599
0.0004	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '1012927' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1793081764
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Part-Time-Patient-Lead-Caller-Intake-Coordinator-US-Clinic-Night-Shift-PH-1755599
csrf-token	3dca274dcffc0228fd3c718593f8dd0d

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.43
HTTP_DNT

Part-Time Patient Lead Caller / Intake Coordinator (US Clinic, Night Shift PH)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?