Part-Time IT Support & Escalation Engineer (MSP / Multi-Tenant)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

$5/hr

: HOURS PER WEEK

20

: DATE UPDATED

Jan 22, 2026

JOB OVERVIEW

Part-Time IT Support & Escalation Engineer (MSP / Multi-Tenant)

Company: RJ Technology Professionals
Location: Remote
Hours: Part-time to start (20–30 hrs/week), with opportunity to grow
Schedule: Must overlap U.S. Eastern Time business hours
Pay: Competitive, based on experience and skill level

About Us

RJ Technology Professionals is a growing IT consulting and managed services provider supporting multiple small and mid-sized business clients. Our environments include on-prem Windows servers, Microsoft 365, Azure/Entra ID, hybrid infrastructure, VoIP, and multi-tenant MSP systems.

This is not internal IT for a single company. You will support multiple client environments, each with different configurations, constraints, and priorities. We are looking for someone who understands the realities of MSP work and is comfortable balancing hands-on support with escalation-level and proactive backend work.

Role Overview

This role is ideal for an experienced IT professional who can:

Handle Level 1–3 support when needed

Own Level 2–3 escalations

Perform proactive backend work to improve stability, security, and documentation across client environments

The role starts part-time and is hands-on. As we grow, there is potential to expand responsibilities and hours.

Core Responsibilities
Support & Escalations

Provide Level 1–3 IT support across multiple client environments

Act as an escalation point for complex or recurring issues

Know when to troubleshoot deeply vs escalate appropriately

Communicate clearly with clients and internal tea ---------- mbers

Server, Cloud & Backend Work

Troubleshoot and support Windows Server environments (AD, file shares, permissions, basic server health)

Support Microsoft 365 & Azure/Entra ID across multiple tenants

Assist with identity, access, licensing, MFA, and basic security configurations

Perform proactive backend tasks to reduce recurring issues and technical debt

Business Systems & Network Stack

Support RingCentral VoIP (users, devices, basic call routing and troubleshooting)

Support QuickBooks Desktop & server-based environments (multi-user setups)

Assist with network troubleshooting (UniFi / Omada / firewalls preferred)

Tools & Process

Work within Atera RMM/PSA (or similar) for:

Ticket management

Monitoring and alerts

Documentation and asset tracking

Follow SOPs, document work clearly, and contribute to improving internal processes

Required Experience

3+ years in IT support, preferably in an MSP or consulting environment

Hands-on experience with:

Windows Server (Active Directory, file shares, permissions, basic troubleshooting)

Microsoft 365 & Azure/Entra ID (multi-tenant experience required)

Hybrid environments (on-prem + cloud)

Experience supporting multiple clients or tenants simultaneously

Strong troubleshooting, documentation, and communication skills

Comfortable handling both hands-on tickets and escalation-level issues

Strongly Preferred (But Not Required)

MSP background

Experience with:

RingCentral or similar VoIP platforms

QuickBooks Desktop / Server

Atera, ConnectWise, or similar RMM/PSA tools

UniFi / Omada / firewall troubleshooting

Ability to perform proactive system improvements (security, identity, automation, cleanup)

What Success Looks Like

Tickets are resolved efficiently and documented properly

Escalations are handled calmly and methodically

Recurring issues decrease over time due to proactive backend work

Minimal hand-holding after onboarding

Clear understanding of client-specific configurations and constraints

Contributions to SOPs, documentation, and process improvements

How to Apply

Please include:

A short summary of your server, cloud, and escalation experience

Your experience working in multi-tenant or MSP environments

Specific tools you’ve worked with (Microsoft 365, Azure/Entra, RingCentral, QuickBooks, Atera, etc.)

Your availability (days/hours) and expected hourly rate

Important Note

Applicants without experience supporting multiple client environments or who are not comfortable with hands-on MSP support may not be a good fit for this role.

SKILL REQUIREMENT

Azure Microsoft 365 Spanish Bilingual

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0221
Total Execution Time	0.0240

GET DATA

No GET data exists

MEMORY USAGE

1,519,016 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Part-Time-IT-Support-Escalation-Engineer-MSP-Multi-Tenant-1543021

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0134 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `employer_jobs` WHERE `job_id` = 1543021 LIMIT 1
0.0009	SELECT * FROM `employers` WHERE `employer_id` = 817035 LIMIT 1
0.0010	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1543021 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-21',ej.date_added) duration_days, DATEDIFF('2026-04-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1543021'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1543021
0.0020	UPDATE employer_jobs SET hit_counts = '*Dec-30-2025=277Dec-31-2025=50Jan-01-2026=46Jan-02-2026=56Jan-03-2026=25Jan-04-2026=29Jan-05-2026=42Jan-06-2026=37Jan-07-2026=32Jan-08-2026=27Jan-09-2026=26Jan-10-2026=20Jan-11-2026=9Jan-12-2026=13Jan-13-2026=11Jan-14-2026=7Jan-15-2026=9Jan-16-2026=15Jan-17-2026=7Jan-18-2026=18Jan-19-2026=28Jan-20-2026=12Jan-21-2026=20Jan-22-2026=242Jan-23-2026=70Jan-24-2026=40Jan-25-2026=34Jan-26-2026=59Jan-27-2026=52Jan-28-2026=33Jan-29-2026=31Jan-30-2026=13Jan-31-2026=11Feb-01-2026=6Feb-02-2026=16Feb-03-2026=15Feb-04-2026=19Feb-05-2026=11Feb-06-2026=15Feb-07-2026=16Feb-08-2026=5Feb-09-2026=8Feb-10-2026=8Feb-11-2026=8Feb-12-2026=14Feb-13-2026=15Feb-14-2026=7Feb-15-2026=7Feb-16-2026=6Feb-17-2026=5Feb-18-2026=9Feb-19-2026=10Feb-20-2026=15Feb-21-2026=7Feb-22-2026=11Feb-23-2026=5Feb-24-2026=10Feb-25-2026=12Feb-26-2026=10Feb-27-2026=8Feb-28-2026=3Mar-01-2026=7Mar-02-2026=7Mar-03-2026=14Mar-04-2026=11Mar-05-2026=6Mar-06-2026=6Mar-07-2026=6Mar-08-2026=7Mar-09-2026=8Mar-10-2026=9Mar-11-2026=5Mar-12-2026=5Mar-13-2026=5Mar-14-2026=5Mar-16-2026=11Mar-17-2026=7Mar-18-2026=4Mar-19-2026=2Mar-20-2026=5Mar-21-2026=4Mar-22-2026=1Mar-23-2026=10Mar-24-2026=6Mar-25-2026=2Mar-26-2026=4Mar-27-2026=8Mar-28-2026=12Mar-29-2026=4Mar-30-2026=6Mar-31-2026=9Apr-01-2026=8Apr-02-2026=4Apr-03-2026=1Apr-04-2026=3Apr-05-2026=2Apr-06-2026=5Apr-07-2026=4Apr-08-2026=5Apr-09-2026=8Apr-10-2026=2Apr-11-2026=6Apr-12-2026=4Apr-13-2026=7Apr-14-2026=12Apr-15-2026=6Apr-16-2026=5Apr-17-2026=4Apr-18-2026=2*Apr-21-2026=1' WHERE job_id= '1543021'
0.0007	`UPDATE employer_jobs SET monthly_hits = '*Dec-2025=327Jan-2026=1074Feb-2026=281Mar-2026=196**Apr-2026=89' WHERE job_id= '1543021'`
0.0015	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1543021' AND status LIKE 'sent%' ORDER BY id DESC`
0.0013	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1543021
0.0018	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '817035' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0019	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776761428
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Part-Time-IT-Support-Escalation-Engineer-MSP-Multi-Tenant-1543021
csrf-token	b4e947fc76de99f59ca2e825ec649120

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.103
HTTP_DNT

Part-Time IT Support & Escalation Engineer (MSP / Multi-Tenant)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?