Part-Time Customer Experience Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Part Time

SALARY

N/A

HOURS PER WEEK

TBD

DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

About Teton
Teton creates dependable outdoor gear designed to help people enjoy life outside. We believe the customer’s experience extends beyond the product itself, which is why we focus on genuine care, helpful guidance, and building lasting relationships with the people who choose our gear.
About the Role
We are looking for a friendly, dependable Customer Experience Representative to support Teton customers primarily by phone, with additional support through email, live chat, social media, and customer reviews.
This is a hands-on Customer Experience role. You will help customers throughout the full resolution process—not simply answer questions. This includes investigating concerns, troubleshooting products, processing warranties and returns, placing orders, coordinating follow-up, and completing other work created by customer interactions.
The phone queue will be the primary focus of this position. The right person will enjoy talking with people, solving problems in real time, and helping turn difficult situations into positive customer experiences. As your knowledge grows, you will take on additional CX responsibilities and projects based on the needs of our customers, team, and business.
Schedule
This position has a regular, fixed schedule based on Teton’s U.S. Mountain Time business hours and requires consistent overnight availability.
Day U.S. Mountain Time Philippine Time*
Monday 8:00 a.m.–4:00 p.m. 10:00 p.m.–6:00 a.m.
Tuesday–Thursday 8:00 a.m.–1:00 p.m. 10:00 p.m.–3:00 a.m.
Friday 10:00 a.m.–4:00 p.m. 12:00 a.m.–6:00 a.m. Saturday
*Philippine working hours shift one hour later when Utah changes from daylight to standard time.
Occasionally, we may ask whether you are available to work additional or adjusted hours to help cover team vacations, absences, holidays, or increased customer demand. Flexibility is appreciated, but additional hours are not guaranteed, and schedule changes will be communicated as far in advance as possible.
The initial training schedule may differ from the regular schedule and require adjusted availability. Training details will be discussed during the interview process.
Key Responsibilities
• Provide timely, friendly, and professional support primarily by phone, with additional support through email, live chat, social media, and customer reviews.
• Manage customer cases from initial contact through resolution, including researching concerns, troubleshooting products, processing warranties and returns, placing orders, documenting actions, and completing necessary follow-up.
• Help customers choose products that fit their needs and understand how to use and care for their gear.
• Use Teton’s policies, systems, training, and available resources to determine appropriate solutions and recognize when an issue requires approval or escalation.
• Maintain ownership of assigned work through completion or a clear, documented handoff.
• Follow up with customers and other Teton departments to ensure requests and agreed-upon actions are completed.
• Respond to customer-support needs through approved social-media and customer-review platforms.
• Identify and share recurring customer concerns, product feedback, and opportunities to improve the customer experience.
• Help maintain Teton’s help desk, customer records, macros, internal processes, and knowledge resources in Guru/Teton AI.
• Use approved AI tools responsibly to research information, improve communication, summarize details, and work more efficiently while verifying accuracy and protecting customer information.
• Support other Customer Experience responsibilities and improvement projects as the needs of Teton, the team, and our customers evolve.
Qualifications
• Three or more years of customer-service experience, including experience providing support by phone, is preferred.
• Experience in e-commerce, retail, order support, warranties, returns, or a similar customer-facing environment is a plus.
• Strong spoken and written English communication skills.
• Comfortable spending the majority of the scheduled shift answering inbound calls and making outbound follow-up calls.
• Able to communicate naturally and empathetically with customers, including during complaints and difficult conversations.
• Strong organization, attention to detail, time management, and follow-through.
• Comfortable asking questions, sharing your thought process, and seeking guidance when unsure. We do not expect someone to know everything immediately, but we do expect you to use available resources, learn from feedback, and apply what you have learned as your experience grows.
• Communicates openly rather than guessing or allowing an issue to remain unresolved.
• Comfortable learning and working in several technology platforms and responsibly using AI-assisted tools.
• Professional experience with ChatGPT, Claude, or similar AI tools is a plus.
• Experience with Slack, Microsoft Office, e-commerce platforms, Gorgias, Guru, Redo, or similar systems is helpful but not required.
• Willing and able to occasionally work additional or adjusted hours when available to help support team coverage.
• Outdoor-product experience is helpful but not required. Curiosity and a willingness to learn are more important.
Remote-Work Requirements
This is a fixed-location, work-from-home position—not a work-from-anywhere or digital-nomad role. Your normal work must be performed from an approved, consistent home workspace. Working while traveling or regularly changing locations is not compatible with this position. If an internet or power interruption requires you to use a backup location, that location must still provide a quiet and private environment, reliable connectivity, clear call quality, and protection of customer information. Temporary location changes must be communicated to and approved by your manager.
A quiet and private workspace, stable home internet with at least 50 Mbps download and 10 Mbps upload, backup internet access, reliable power, and a professional headset with clear audio are required. Applicants may be asked to provide a current internet-speed test.
During scheduled hours, team members are expected to be logged in, available for customer contacts, responsive to the team, and fully engaged in Teton work.
Why Join Teton?
At Teton, Customer Experience is about more than answering questions—it is about building relationships, solving problems thoughtfully, and serving as the connection between our customers and the rest of the company.
Our work is guided by our FORWARD core values: Freedom & Independence, Ownership, Do It Right, Win/Win/Win, Always Learning Never Learned, Results Focused, and Do More with Less. These values shape how we make decisions, work together, learn, and care for our customers.
You will receive training and support as you learn our products, policies, and systems. We encourage questions and do not expect you to know everything immediately. As your knowledge and experience grow, you will have opportunities to take on additional responsibilities, contribute ideas, improve processes, and support projects throughout Customer Experience.
How to Apply
• Apply with 8 or more Apply Points
Send a brief introduction explaining why you would be a good fit for this role.
• Attach your updated résumé.
• Confirm that you can consistently work the required overnight schedule.
• Include a current internet-speed test.
• Share the best times to contact you for an interview.
Before applying, please visit ---------- to learn more about our products and company.

VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0009
Controller Execution Time ( Jobseekers / Job )  0.0185
Total Execution Time  0.0202
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,548,304 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Part-Time-Customer-Experience-Representative-1724016
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0110 seconds)  (Hide)
0.0005   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0011   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1724016
 LIMIT 1 
0.0017   SELECT *
FROM `employers`
WHERE `employer_id` = 592134
 LIMIT 1 
0.0005   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1724016
AND `misc`.`id` IS NULL 
0.0006   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-08',ej.date_added) duration_days, DATEDIFF('2026-09-08',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-08',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1724016' 
0.0004   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1724016 
0.0009   UPDATE employer_jobs SET hit_counts = '***Sep-04-2026=726***Sep-05-2026=637***Sep-08-2026=1' WHERE job_id= '1724016'  
0.0008   UPDATE employer_jobs SET monthly_hits = '***Sep-2026=1364' WHERE job_id= '1724016'  
0.0005   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1724016' AND status LIKE 'sent%' ORDER BY id DESC  
0.0004   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1724016 
0.0025   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '592134'
AND `date_added` >= '2022-06-08' 
0.0005   select * from teasers 
0.0005   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)