Part-Time Apparel Brand Customer Support (DTC Ecommerce | Richpanel + Shopify)

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: TYPE OF WORK

Part Time

: SALARY

$8/hr

: HOURS PER WEEK

20

: DATE UPDATED

Feb 11, 2026

JOB OVERVIEW

We're here to offer premium, modern, and stylish products that are priced fairly, to incorporate everyone. All while uplifting communities and people that need it more than ever.

We’re hiring a part-time Customer Support & Ops VA to run our daily support queue inside Richpanel, keep our support system clean, and help us turn repeat issues into simple processes.

This is a hands-on role for someone who’s already supported a DTC brand and can confidently work inside Richpanel + Shopify (and ideally ShipStation).

What You’ll Do (Daily + Weekly)

1) Customer Support (Richpanel)

- Monitor and respond to inbound tickets (email + chat; occasional calls when needed)
- Escalate issues to the right person when required
- Keep ticket handling fast, accurate, and calm—even when customers aren’t

2) Tags, Macros, and System Cleanup

- Create and maintain tags to categorize ticket types
- Build and refine saved replies/macros for recurring issues
- Improve automations and routing logic so the queue gets easier every week

3) Returns, Shipping, and Order Fixes

- Handle returns/exchanges using our return portal process
- Resolve “Where is my order?” tickets by checking fulfillment status and sending tracking details
- Process address change requests in Shopify (and ShipStation when needed)
- Handle “Delivered but not received” cases using the correct workflow and templates
- Make simple Shopify updates: order edits, customer records, tags, shipping issues

4) Reporting (Weekly)

- Build a weekly Richpanel report showing: total ticket volume, top ticket types, and trends (what increased/decreased)
- Propose fixes for recurring issues (new macro, better tag logic, SOP updates)

You’re a Great Fit If…

- You’ve supported a DTC/ecommerce brand using Richpanel + Shopify before
- You’re organized, responsive, and can work independently without constant direction
- You naturally look for improvements (you don’t just “answer tickets”—you reduce future tickets)
- You can coordinate returns/logistics/reships and follow SOPs accurately
- You’re comfortable getting on a quick call when a situation needs it
- You can reliably work PST mornings (8am–12pm) / 20hrs a week part time

Not a Fit If…

- You’ve never worked ecommerce support (Shopify workflows are new to you)
- You’ve never used Richpanel (or you only “touched it once”)
- You prefer being told every step and don’t take ownership
- You avoid process building, tagging, documentation, or reporting

Success Looks Like

- First response times are fast and consistent during your shift
- Tickets are correctly tagged, routed, and resolved without repeated back-and-forth
- The macro library grows and improves weekly
- We see fewer repeat issues because you help build better systems

****No applicants will be considered unless you apply via the link below.****

APPLY HERE: ----------

SKILL REQUIREMENT

Sop Writing Shopify Shipstation

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Job Post	Reporter	Rank	Reason	Date

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Part-Time Apparel Brand Customer Support (DTC Ecommerce | Richpanel + Shopify)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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