CompassMSP -
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TYPE OF WORK
Full Time
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SALARY
Php 60,000 - 70,000/mo
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HOURS PER WEEK
40
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DATE UPDATED
Sep 5, 2025
Job description
Position: Service Desk Technician II
Who we are:
CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming
managed services space. Our vision is to be the North American leader in delivering and supporting
technology solutions for small & mid-sized businesses, and we are driven by our mission and core
values to be a great place to work and a great company to work with. We have garnered top industry
recognition for our thought leadership, growth, and workplace culture.
What we are looking for:
Summary
The Service Desk Technician II will be part of our support team providing exceptional customer
service by focusing on finding the right solution with each client. The successful candidate will be a
natural troubleshooter with the ability to also escalate issues proactively when needed.
Qualifications Include:
•Excellent verbal and written communication
•2+ year recent, relevant experience in a helpdesk role providing PC support
•Working knowledge of systems hardware, printers, scanners, and other peripheral devices
•Exchange / Office 365 Support and understand Active Directory
•Preferred certifications: A+, Network +, Windows Desktop
•Preferred work experience: Managed Service Provider or consulting environment
•Preferred systems experience: ConnectWise, Labtech, ESET
•Exceptional attention to detail and highly organized
•Comfortable multi-tasking
•Strong critical and analytical problem-solving skills
•Vibrant and willing to contribute to a fun atmosphere
Who you are:
You are a detail-oriented self-starter who takes ownership of your job responsibilities, and can
communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard,
play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and
multitasking, all while working in a fun environment.
A successful Service Desk Technician will be able to:
•Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and
Troubleshoot the following:
•Virtual Machines and Servers
•Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)
•Disc space allocation, wireless access points, network performance monitoring systems, and system logs
•SonicWALL firewalls
•Microsoft SharePoint
•Mac OS X desktops/laptops
•Dell and HP servers/desktops/laptops
•Windows desktops/laptops (Windows 7 and 10)
•Servers-2008, 2012/2016 R2 Standard
•Maintain and troubleshoot network servers, operating system software, routers, switches,
•Office 365
•Perform basic network to ensure systems are operational and running at peak performance
•Experience with security best practices and remediation
•Provide assistance and to other tea
•Provide backup and disaster recovery services as required
•Provide base level VOIP support as required
Experience:
• Microsoft Office: 2 years (Required)
• Active Directory: 2 years (Required)
• ConnectWise: 2 years (Required)
• Windows Remote Desktop: 2 years (Required)
• Managed Service Provider: 2 years (Required)
Language:
• English (Required)
Work Location: Work from home
Job Types: Full-time, Permanent
Schedule: 8-hour shift
Benefits:
•Pure Work-from-home setup
•Paid training
•HMO upon regularization + 2 free dependents
•Life Insurance
•Medicine Reimbursement
•Company Christmas gift
•Company events
Supplemental Pay:
•13th month salary
•Overtime pay
•Night differential pay
