PART-TIME AREA MANAGER (OFFSHORE) – OPERATIONS & CLIENT EXPERIENCE LEADER

AREA MANAGER (OFFSHORE) – OPERATIONS & CLIENT EXPERIENCE LEADER
Serenity Clean | Part-Time | 18–34 Hours/Week | Long-Term Role

Serenity Clean is a fast-growing U.S.-based residential cleaning company looking for an Area Manager to help protect our client experience, enforce operational standards, and keep our assigned locations running smoothly.

This is one of the most important roles in our company.

This is NOT a sales role.
This is NOT a creative role.
This is NOT a “people-pleasing” role.

This is an operational leadership role for someone who is organized, assertive, responsive, and comfortable holding people accountable.


PRIMARY RESPONSIBILITY

Deliver an OUTSTANDING experience at every cleaning.

When we fall short, your job is to Make It Right — quickly, decisively, and completely.

From that responsibility comes everything else you will do, including managing Cleaning Rockstars in your assigned areas, enforcing standards, resolving client issues, maintaining schedule completion, and keeping our operations organized and accountable.

WHO THIS ROLE IS FOR

This role is ideal for someone who:

Is naturally structured, organized, and detail-oriented
Is assertive without being aggressive
Is comfortable correcting people and holding them accountable
Follows systems and processes without cutting corners
Documents issues and follow-ups consistently
Can stay calm and make decisions under pressure
Is confident communicating with American clients
Can manage multiple priorities without losing track of details
Takes ownership instead of waiting to be told what to do

If you prefer creativity and flexibility over structure and accountability, this role may not be the right fit.

If you thrive on organization, enforcement, problem-solving, and operational control, you may excel in this position.

REQUIREMENTS
C1-level English, both spoken and written
Confident and professional when communicating with American clients
Strong communication and documentation skills
Fast and reliable responsiveness during scheduled hours
Ability to manage multiple issues and priorities simultaneously
Strong attention to detail
Stable internet connection and a quiet work environment
Comfortable working within U.S. business hours
Available for 18–34 hours per week, with the potential to transition into a full-time position based on business needs and performance.
Willingness to work a schedule that may include Monday through Sunday

SCHEDULE
Our operations run Monday through Sunday, 8:00 AM–5:00 PM EST.

This is a part-time position requiring 18–34 hours per week.

Your specific schedule will be discussed and agreed upon during the final interview process, based on business needs and your availability.

KEY RESPONSIBILITIES
CLIENT EXPERIENCE & RETENTION
Resolve client complaints quickly and decisively
Protect recurring client relationships
Follow through on client issues until fully resolved
Execute our 200% Make It Right Guarantee
Identify recurring issues and help prevent them from happening again
OPERATIONS CONTROL
Ensure daily schedules are completed accurately
Monitor and manage operational support tickets
Coordinate with Sales, HR, and Marketing when needed
Help resolve scheduling and service issues
Submit accurate Stripe dispute evidence when required
Identify operational gaps before they become bigger problems
TEAM ACCOUNTABILITY
Manage Cleaning Rockstars within assigned areas
Monitor performance and adherence to company standards
Conduct monthly 1-on-1 meetings
Provide written redirections when necessary
Identify underperformance and escalate appropriately
Reinforce company policies, procedures, and expectations
SYSTEMS & REPORTING
Complete daily operational updates
Maintain inventory and operational checklists
Coordinate payroll and time-tracking information
Maintain accurate documentation of client and team issues
Keep systems and records updated consistently
WHAT SUCCESS LOOKS LIKE

Success in this role means:

Higher client retention
Fewer unresolved client issues
Lower cleaner turnover
Fewer escalations
Consistent service quality and reviews
Accurate schedules and documentation
Zero operational surprises

You are not here to motivate people with speeches.

You are here to enforce standards, solve problems, protect the client experience, and protect recurring revenue.

PREFERRED EXPERIENCE
Operations or team management experience
Experience handling complaints, escalations, or difficult conversations
Remote team leadership experience
Experience working with U.S.-based clients
Familiarity with Slack, Zoom, CRM systems, or similar tools
Cleaning, hospitality, customer service, or service-industry experience is a plus, but not required

COMPENSATION
$6 per hour
Performance incentives tied to retention and operational metrics
Long-term opportunity for growth within a scaling U.S.-based company

HOW TO APPLY
We do not monitor OnlineJobs.ph messages or applications.

If you are interested in this opportunity, please complete the application through the link below:

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We look forward to learning more about you!