Navigate Stays, Inc.

Owner Relations Property Manager

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: TYPE OF WORK

Any

: SALARY

$600 to $900

: HOURS PER WEEK

50

: DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

Navigate Stays is seeking a dedicated Owner Property Manager to serve as the primary point of contact for property owners. This role is responsible for conducting owner phone calls, managing owner relationships, tracking and resolving owner-reported issues, and ensuring exceptional communication and service delivery.

KEY RESPONSIBILITIES:
1. Owner Communication & Relationship Management

Conduct scheduled and ad-hoc phone calls with property owners
Serve as primary point of contact for owner inquiries, concerns, and feedback
Build and maintain strong, trust-based relationships with property owners
Proactively update owners on property performance, bookings, and issues
Handle owner concerns with professionalism, empathy, and urgency

2. Issue Tracking & Resolution

Track all owner-reported issues in the property management system
Document issues thoroughly with details, timelines, and priority levels
Coordinate with internal teams (maintenance, cleaning, guest services) to resolve issues
Follow up with owners to ensure issues are resolved to their satisfaction
Escalate complex or urgent issues to leadership as needed

3. Owner Support & Service

Answer owner questions about bookings, property performance, operations
Address billing inquiries and coordinate with accounting team
Educate owners on Navigate Stays processes, policies, and best practices
Gather owner feedback and identify opportunities for service improvement

4. Documentation & Reporting

Maintain accurate records of all owner communications and issues
Update property management system with owner preferences, notes, and issue status
Generate reports on owner satisfaction, common issues, and resolution times
Participate in tea ---------- etings to share owner insights and trends

REQUIRED QUALIFICATIONS:
? Excellent verbal and written communication skills
? Strong customer service orientation with focus on relationship building
? Ability to handle difficult conversations with professionalism and empathy
? Highly organized with strong attention to detail
? Ability to manage multiple priorities and follow up consistently
? Proficiency with property management software, or willingness to learn
? Problem-solving mindset and ability to work independently
? Professional phone presence and active listening skills

PREFERRED QUALIFICATIONS:

Experience in property management, hospitality, or customer success
Familiarity with vacation rental operations and owner expectations
Experience using Guesty, EzAide, or similar property management platforms
Background in account management or client relations

KEY COMPETENCIES:
Communication Excellence
Ability to communicate clearly, professionally, and empathetically with property owners across various situations—from routine updates to sensitive issue resolution.
Relationship Management
Skilled at building trust and rapport with owners, understanding their needs and concerns, and maintaining positive long-term relationships.
Issue Resolution
Proactive approach to identifying, tracking, and resolving owner issues efficiently while keeping all parties informed throughout the process.
Organizational Skills
Ability to manage multiple owner accounts, track numerous issues simultaneously, and maintain detailed documentation without losing track of priorities.
Empathy & Patience
Understands that property owners have significant financial investment in their properties and can navigate emotional conversations with care and professionalism.

WHAT SUCCESS LOOKS LIKE:
? Owners feel heard, valued, and confident in Navigate Stays' management
? Owner-reported issues are tracked, resolved promptly, and followed up on consistently
? Owner satisfaction scores and retention rates improve over time
? Clear documentation allows anyone on the team to understand owner history
? Owners proactively refer new property owners to Navigate Stays

WORK ENVIRONMENT:

Must be available for scheduled owner calls during business hours
Collaborative team environment with regular check-ins and support
Access to property management software, CRM tools, and communication platforms

HOW TO APPLY:
Please submit your resume and a brief cover letter explaining why you'd be a great fit for this role to:

SKILL REQUIREMENT

Property Management Customer Service Client Relationship Management

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Navigate Stays, Inc.

Owner Relations Property Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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