Outbound Lead Response Specialist (Healthcare / Behavioral Health – Phone-Based)

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: TYPE OF WORK

Full Time

: SALARY

$800 / month

: HOURS PER WEEK

40

: DATE UPDATED

Dec 18, 2025

JOB OVERVIEW

We are a California-based healthcare organization providing substance use disorder and behavioral health treatment services. We are currently generating a high volume of warm inbound leads through Facebook advertising, and we are seeking a professional, empathetic, English-fluent caller to respond to these leads within minutes of submission.

This role is phone-first and focused on human connection, not hard sales. Many individuals reaching out are experiencing stress, fear, or crisis — your ability to lead with empathy and clarity is essential.

Primary Responsibilities

- Call new inbound leads immediately (within 1–5 minutes when possible) after submission
- Conduct warm, compassionate outreach to individuals seeking help for themselves or loved ones
- Follow a structured intake script while maintaining a natural, human tone

Ask thoughtful questions to understand:
- Treatment needs
- Urgency level
- Location
- Insurance or payment considerations (no selling insurance)
- Accurately document call outcomes in our CRM (GoHighLevel)
- Schedule follow-up calls or warm transfers to senior admissions staff when appropriate
- Send SMS follow-ups when calls are unanswered

Maintain strict confidentiality and professionalism (HIPAA-aware behavior required)

Required Qualifications

? Excellent spoken English (neutral accent, clear pronunciation, confident on the phone)
? Strong empathy and emotional intelligence — you must sound calm, caring, and trustworthy
? Comfortable making 50–100+ calls per day
? Experience speaking with distressed, emotional, or vulnerable individuals
? Reliable internet connection, headset, and quiet work environment
? Ability to follow scripts while adapting naturally to the conversation

Strongly Preferred Experience

? Prior work in healthcare, behavioral health, addiction treatment, mental health, or medical intake
? Experience as:

- Intake Coordinator
- Medical VA
- Appointment Setter for healthcare

Patient Support / Care Navigator
? Familiarity with CRM systems (GoHighLevel is a plus, but not required)
? Experience handling warm inbound leads (not cold calling)

**Important Personality Traits**
- This role is not for aggressive sales callers.

We are looking for someone who:
- Leads with compassion, patience, and respect
- Can listen more than they talk
- Is emotionally steady when speaking with people in crisis
- Understands that trust is more important than speed
- Can follow compliance guidelines exactly

Work Schedule

Full-time or Part-time available
U.S. Pacific Time coverage preferred
Weekend availability is a plus
Consistent daily availability is required (leads arrive every day)

Compensation
Competitive hourly pay based on experience

Performance bonuses available based on:
Speed to contact
Call completion rate
Quality documentation
Appointments set / warm transfers

To Apply

Please include:

A brief introduction about yourself
Your previous healthcare or phone-based experience
Confirmation of spoken English proficiency
A short voice recording (if possible) demonstrating your phone presence

SKILL REQUIREMENT

Phone Support English Speaking Patient Care

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Outbound Lead Response Specialist (Healthcare / Behavioral Health – Phone-Based)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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