Outbound Customer Insights Specialist (Telemarketing + User Research + Remote + US time)

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TYPE OF WORK

Full Time

SALARY

$500-700/month

HOURS PER WEEK

48

DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

Fully Remote (must be available during US business hours, typically 8 AM – 5 PM EST / flexible within US time zones to align with target users)

Note: Upload a video to Google Drive to give an introduction about yourself and why you want to apply to this position.

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* About the Role

We are looking for a sharp, proactive, and AI-savvy professional who thrives on reaching out to people, uncovering real problems, and turning those conversations into product-changing insights. This is not a traditional telemarketing or customer support role. You will run high-volume outbound calls and emails to US-based target users, dig deep into their daily workflows, and surface pain points that directly shape how our product is built.

- Your critical thinking, observations, and recommendations will regularly influence the product roadmap.
- You will be the voice of the customer inside the company — someone who combines excellent outreach skills with strong analytical ability and fluency in AI tools to turn raw conversations into clear, actionable intelligence for the product team.

* Key Responsibilities

- Execute daily outbound calling and emailing campaigns to reach a high volume of target users in the US.
- Lead structured discovery conversations (phone + email) to identify workflow challenges, frustrations, and unmet needs.
- Document findings clearly and synthesize insights into concise reports, themes, and recommendations for the product, engineering, and design teams.
- Actively contribute ideas and suggestions that help shape product features and priorities.
- Use AI tools creatively and efficiently (e.g., for call/email personalization, conversation summarization, sentiment analysis, pattern detection, research, and follow-up automation).
- Track all interactions accurately.
- Meet weekly outreach and insight-quality targets while maintaining a professional, helpful, and engaging tone.
- Stay curious and continuously refine your approach based on what you learn from users.

* Requirements

- Strong critical thinking and analytical skills — you naturally spot patterns, ask great follow-up questions, and connect the dots between individual stories and broader product opportunities.
- Excellent verbal and written communication skills with the ability to quickly build rapport over the phone and in email.
- Proven experience in outbound calling, telemarketing, sales development, customer support, or user research (2+ years preferred).
- Fluent with AI tools at a practical level (you already use tools like ChatGPT, Claude, Gemini, or similar for research, writing, summarization, or automation and can learn new ones quickly).
- Highly self-motivated and comfortable working independently in a remote environment.
- Available and productive during US business hours.
- Passion for understanding how people work and a genuine desire to make products better through real user feedback.
- No specific degree required — we care about your ability to think, communicate, and deliver insights.

* Application
- In your, tell us about the amazing things you have done.
- Show us your work ethnics. Tell us about how you work and what you would do to make your team respect and trust you.

SKILL REQUIREMENT
Telemarketing User Experience Research Outbound Calls
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