Ophthalmology Office Assistant — Phones, Prior Authorizations & Patient Triage

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$4-6/hour depending on experience

: HOURS PER WEEK

40

: DATE UPDATED

Feb 19, 2026

JOB OVERVIEW

We are an ophthalmology practice looking for an experienced remote office assistant to handle daily administrative and clinical support tasks. This is a full-time position working US business hours.

IMPORTANT: We strongly prefer candidates with prior ophthalmology or optometry office experience. Experience in a medical office setting (any specialty) is the minimum requirement.

Responsibilities:

- Answer and manage incoming patient phone calls professionally
- Schedule, confirm, and reschedule patient appointments
- Handle prior authorizations (PAs) for procedures, medications, and diagnostic testing with insurance companies
- Perform basic patient triage over the phone (assess urgency of symptoms, route appropriately)
- Verify patient insurance eligibility and benefits
- Follow up on referrals and specialist consultations
- Manage patient messages and relay information to clinical staff
- Maintain accurate records in the practice management system / EHR
- Handle prescription refill requests and coordinate with pharmacies
- Assist with billing inquiries and patient balance follow-ups

Requirements:

- Prior experience working in an ophthalmology or optometry practice (strongly preferred)
- At minimum, experience in a US medical office environment
- Familiarity with medical terminology, especially eye-related conditions and procedures
- Experience with prior authorizations and insurance verification
- Excellent English communication skills (phone work required)
- Comfortable using EHR/EMR systems
- Reliable internet connection and quiet workspace
- Available to work during US business hours (Pacific Time)
- HIPAA awareness and commitment to patient privacy

Nice to Have:

- Knowledge of common ophthalmology procedures (cataract surgery, intravitreal injections, OCT, visual fields, etc.)
- Experience with specific EHR systems (e.g., NextGen, Modernizing Medicine, EMA, Athena)
- Medical coding knowledge (CPT/ICD-10 for ophthalmology)
- Prior authorization experience specifically with eye care procedures

What We Offer:

- Competitive hourly rate based on experience
- Stable, long-term full-time position
- Supportive team environment
- Opportunity to grow within the practice

To Apply:

Please include in your application:
1. A brief summary of your ophthalmology/medical office experience
2. Which EHR systems you have used
3. Your experience with prior authorizations
4. Your availability and preferred schedule
5. Your expected hourly rate

SKILL REQUIREMENT

Medical Services Phone Support Patient Care

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Job )	0.0432
Total Execution Time	0.0447

GET DATA

No GET data exists

MEMORY USAGE

1,502,136 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Ophthalmology-Office-Assistant-Phones-Prior-Authorizations-Patient-Triage-1583704

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0352 seconds) (Hide)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0014	SELECT * FROM `employer_jobs` WHERE `job_id` = 1583704 LIMIT 1
0.0033	SELECT * FROM `employers` WHERE `employer_id` = 906299 LIMIT 1
0.0012	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1583704 AND `misc`.`id` IS NULL
0.0008	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-15',ej.date_added) duration_days, DATEDIFF('2026-04-15',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-15',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1583704'
0.0108	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1583704
0.0095	UPDATE employer_jobs SET hit_counts = '*Feb-19-2026=216Feb-20-2026=156Feb-21-2026=58Feb-22-2026=39Feb-23-2026=70Feb-24-2026=58Feb-25-2026=51Feb-26-2026=41Feb-27-2026=23Feb-28-2026=15Mar-01-2026=6Mar-02-2026=24Mar-03-2026=14Mar-04-2026=13Mar-05-2026=10Mar-06-2026=9Mar-07-2026=13Mar-08-2026=12Mar-09-2026=12Mar-10-2026=17Mar-11-2026=16Mar-12-2026=22Mar-13-2026=15Mar-14-2026=5Mar-15-2026=14Mar-16-2026=16Mar-17-2026=12Mar-18-2026=20Mar-19-2026=10Mar-20-2026=5Mar-21-2026=6Mar-22-2026=13Mar-23-2026=16Mar-24-2026=9Mar-25-2026=8Mar-26-2026=15Mar-27-2026=9Mar-28-2026=2Mar-29-2026=15Mar-30-2026=10Mar-31-2026=11Apr-01-2026=9Apr-02-2026=6Apr-03-2026=10Apr-04-2026=9Apr-05-2026=7Apr-06-2026=7Apr-07-2026=12Apr-08-2026=7Apr-09-2026=8Apr-10-2026=9Apr-11-2026=6Apr-14-2026=1*Apr-15-2026=1' WHERE job_id= '1583704'
0.0040	`UPDATE employer_jobs SET monthly_hits = '*Feb-2026=727Mar-2026=379**Apr-2026=92' WHERE job_id= '1583704'`
0.0011	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1583704' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1583704
0.0017	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '906299' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776254995
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Ophthalmology-Office-Assistant-Phones-Prior-Authorizations-Patient-Triage-1583704
csrf-token	638c72f897a0fcf03b4e4a655209cffa

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.136
HTTP_DNT

Ophthalmology Office Assistant — Phones, Prior Authorizations & Patient Triage

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?