Operations and Customer Support

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: TYPE OF WORK

Full Time

: SALARY

$1000-$1800/month

: HOURS PER WEEK

44

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

Join REEKON Tools, a US based company, as we upgrade the tools professionals use on construction projects big and small! We are looking for a passionate Operations and Customer Support Associate to join our team and work through setting up our customers for success. We make a variety of construction tools and software that we sell online and in stores to customers across the globe.

Your role will span customer support (through our online Zendesk based ticketing system), operational support to help the movement of our goods through our systems and locations, as well as assorted work across our operations and marketing team.

We are looking for someone who is detail oriented, interested in learning about our products, and a great communicator both internally with our team and externally with our customers.

This will be a full time remote role and be on Eastern Time (US Day).

The Role:
• Manage zendesk support inquires across our products and ecommerce (Shopify) business ensuring timely responses, accurate and fast resolutions, and empathy for our customers
• Manage and process purchase orders and assorted operational work to support our operations team int he course of their work
• Create and maintain documentation based on customer inquires, new products, and other initiatives we undertake as a company
• Manage inventory transfers
• Create automations (n8n and Zapier) to assist in work and leverage AI
• Collaborate with internal teams to provide accurate and up-to-date information
• Coordinate customer returns, refunds, and replacements
• Recommend process improvements to enhance customer satisfaction and operational efficiency.

Your Background
• Minimum 3 years of Customer Experience or Online Operations experience in a fast-paced environment
• Experience working with*US-based logistics, e-commerce, or retail businesses.
• Exceptional written English — grammar, tone, and clarity must be outstanding
• The Systems We Use (Not Required to have used exact ones but must have similar experience)
• Shopify, Zendesk, Asana, n8n, Zapier, Assorted AI Agents and Tools
• ERP Experience

To Apply For this role, please include a short video introduction covering your customer support and operations background, what you learned about REEKON Tools, and why you're a good fit. Please also clearly state your 3+ years of relevant customer support experience.

SKILL REQUIREMENT

Technical Support Ecommerce Logistics Coordination

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Operations and Customer Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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