Operations Virtual Assistant for Airbnb Hosting Company

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: TYPE OF WORK

Full Time

: SALARY

$545/month

: HOURS PER WEEK

45

: DATE UPDATED

Mar 1, 2026

JOB OVERVIEW

Who is this role for? You MUST have previously worked as a Level 2 Case Manager at Airbnb. Do not apply if you have no Airbnb experience.
Please clearly mention in your email:
- Your Airbnb-related experience
- Your specific role and responsibilities
- How long you worked in that role(s)
- Any experience building lists, conducting online research, or using spreadsheets to organize and manage data

Experience working as a Virtual Assistant is not required, but it is a plus. If you have VA experience, please describe the company and your responsibilities.

What does this job include?
- Talking to guests: Respond promptly to guest messages and inquiries, ensuring high levels of satisfaction and prompt resolution of any issues.
- Airbnb Cases, Reviews & Claims: Monitor and manage Airbnb cases and guest reviews, including removing invalid or untrue negative reviews and handling claims or guest charges for broken, damaged, stained, or missing items.
- Operations Coordination (Cleaners, Supplies & Maintenance): Coordinate with cleaners on supply ordering and Amazon deliveries, and communicate with handymen and the project coordinator to ensure maintenance issues are addressed in a timely manner.
- Invoice & Document Management: Cross-check cleaning invoices against the Airbnb calendar to ensure accurate billing, and organize all receipts and invoices into designated Google Drive folders for proper record-keeping.
- Prospect List Building: Create and maintain prospect lists of short-term rental owners using defined internal criteria.
- Prospect Research & Enrichment: Add basic background details to prospect lists (number of listings, pricing range, reviews, etc.) to support sales outreach.
- Follow-Up List Management: Maintain organized follow-up lists for prospects requiring future outreach. Please include the word Apples to your subject line to prove you’ve read the job post.
- Social Media Research (Non-Creative): Identify high-performing Airbnb, short-term rental, and real estate social media videos, save links, and note simple, observable patterns such as topic, hook style, or format.
- Operations-Based Content Ideas: Pull recurring guest or operational issues fro ---------- ssage logs and note them down for the team to use when creating content.

Company Introduction Video: ---------- /share/0b0a4a9eaa ---------- e73dc5659

All applicants must email us their resume and a 1-minute video explaining specifically what they have learned from the company introduction video above and why they would be a good fit for our company.

We are looking for a full time VA (7 hour shifts (12 PM to 7 PM EST), 6 days per week + 3 hour shift (1 PM to 4 PM EST) 1 day per week.) so do not apply if you currently have another job. You cannot have another job and work for us.

All applicants send information to: ----------

SKILL REQUIREMENT

Airbnb Customer Support Microsoft Excel

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Operations Virtual Assistant for Airbnb Hosting Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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