Operations & Rebooking Specialist

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: TYPE OF WORK

Full Time

: SALARY

$500 / Month

: HOURS PER WEEK

45

: DATE UPDATED

Jul 6, 2026

JOB OVERVIEW

Operations & Rebooking Specialist
Position Overview
We are looking for a detail-oriented Operations & Rebooking Specialist to join our travel technology company.
The role is responsible for monitoring booking accuracy, validating supplier data, identifying discrepancies, managing rebooking opportunities, and coordinating issue resolution with suppliers and the technical team.
The ideal candidate is analytical, organized, proactive, and comfortable working with multiple systems and travel suppliers.
Main Responsibilities
Booking Tally Control
Booking Reconciliation

Review booking records in DNA Travel system

Compare supplier booking data with DNA booking records

Compare DNA booking records with Zoho records

Verify booking prices and commissions

Validate currencies and exchange rates

Ensure booking information is synchronized across all systems
Supplier Verification

Access supplier extranets and portals

Verify booking details directly with suppliers

Confirm booking status

Confirm passenger information

Validate booking amounts and payment status

Investigate booking discrepancies
Exception Management

Identify booking mismatches and data inconsistencies

Document findings and root causes

Create technical tickets when required

Follow up with developers until resolution

Validate fixes after implementation
Rebooking Maximizer
Rebooking Opportunity Review

Review daily rebooking opportunities identified by the system

Validate original booking details against proposed replacement booking

Compare room types

Compare dates

Compare occupancy

Compare cancellation policies

Compare meal plans

Compare booking conditions
Rebooking Validation

Confirm price savings

Evaluate whether savings justify the rebooking action

Identify operational risks

Ensure all booking conditions remain equivalent
Rebooking Execution Monitoring

Approve qualified rebooking opportunities

Monitor cancellation of original bookings

Monitor creation of replacement bookings

Confirm successful completion of the process

Escalate issues when required
Required Skills

Strong attention to detail

Excellent analytical skills

Advanced Excel or Google Sheets skills

Comfortable working with multiple systems simultaneously

Strong English communication skills

Ability to investigate and solve problems independently

Ability to document findings clearly

Experience following structured processes and SOPs
Preferred Experience

Travel industry experience

OTA, hotel, or travel agency experience

Experience with Hotelbeds, WebBeds, TBO, RateHawk, Expedia TAAP, or similar suppliers

Experience working with CRM systems

Experience working with development teams and ticketing systems

Experience with Zoho products
Key Performance Indicators (KPIs)
Booking Tally

Booking discrepancies resolved

Booking accuracy rate

Average resolution time

Number of unresolved cases
Rebooking Maximizer

Number of reviewed opportunities

Number of successful rebookings

Total savings generated

Rebooking success rate

Error rate after rebooking

Candidate Profile

We are looking for a long-term tea ---------- mber who wants to grow with the company and build a career in the travel industry.
The ideal candidate is:

Highly detail-oriented

Responsible and reliable

Eager to learn new systems and processes

Comfortable working independently

Interested in long-term career growth

Open to taking additional responsibilities as the company grows

Positive attitude and team-oriented mindset

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SKILL REQUIREMENT

Bpo Operations Management Data Entry GDS

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Operations & Rebooking Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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