Operations Quality Assurance Specialist

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: TYPE OF WORK

Full Time

: SALARY

1200

: HOURS PER WEEK

40

: DATE UPDATED

Mar 16, 2026

JOB OVERVIEW

Join a growing New York logistics company that operates with a global team to deliver time-critical services for hospitals, laboratories, law firms, and corporate clients.

About RDS Same Day Delivery
RDS Same Day Delivery is a New York–based last-mile logistics company specializing in time-sensitive deliveries for hospitals, laboratories, law firms, and corporate clients. Our operations require precision, speed, and accountability every day.

We operate with a hybrid workforce that includes both local New York teams and talented offshore professionals. Our global talent model allows us to provide extended operational coverage, strong communication support, and high service reliability for our clients.

Our operation runs 24 hours a day, 7 days a week, allowing us to support critical deliveries and provide continuous service for our clients.

About the Role
At RDS Same Day Delivery, every delivery represents our commitment to execution, professionalism, and accountability. Our clients depend on us to move time-sensitive items with precision and reliability.

We are seeking an Operations Quality Assurance Specialist who will actively monitor deliveries in progress, support drivers in real time, and ensure that every job is executed according to our operational standards. This role acts as an operational control point, identifying issues early, supporting the field team, and protecting the client experience from pickup through delivery.

Core Mission of the Role
· Drivers are executing routes properly

· Pickups and deliveries are happening on schedule

· Potential service delays are identified early

· Corrective action is taken before the client feels the impact

· Operational standards are being followed

This role protects service reliability, client trust, and the RDS brand.

What This Role Monitors
· Driver movement and route progress

· Pickups that may be running behind schedule

· Deliveries approaching service deadlines

· Drivers who may need operational support

· Jobs that may require route adjustments or dispatch coordination

The goal is to identify potential issues early and resolve them before service is impacted.

Daily Workflow Example
· Review active routes and deliveries at the start of the shift

· Monitor drivers and route progress throughout the shift

· Identify potential delays or service risks

· Communicate with drivers and dispatch when adjustments are needed

· Provide updates internally or to clients when appropriate

· Document service exceptions or operational issues

Communication & Coordination
This role maintains communication with both internal teams and clients to ensure deliveries are executed smoothly and service standards are maintained.

· Dispatch

· Drivers and couriers

· Fleet and operations teams

· Clients, when delivery updates or clarification are required

Key Responsibilities
1. Live Delivery Monitoring

Monitor active deliveries to ensure routes and jobs are progressing as planned.

2. Proactive Problem Solving

Communicate with drivers, assess situations quickly, recommend operational adjustments, and alert dispatch when intervention is needed.

3. Driver Support

Maintain communication with drivers to confirm pickups, ensure deliveries are completed properly, and resolve issues quickly.

4. Exception Awareness

Identify and document operational exceptions such as delays, route deviations, pickup complications, and delivery issues.

5. Operational Insights

Identify patterns and opportunities to improve service reliability, including route inefficiencies and operational bottlenecks.

Tools & Systems Used
· Xcelerator dispatch platform

· Samsara GPS tracking system

· Driver and tea ---------- ssaging platforms

· Operational dashboards and spreadsheets used for monitoring service performance

Remote Work Expectations
· Quiet and professional home office environment

· Reliable high-speed internet connection

· A Computer capable of handling multiple applications simultaneously

· Multiple monitors to efficiently track operations

· Professional headset for clear communication

· Ability to stay focused during operational shifts

· Professional communication with drivers and internal teams

· Comfort working in a fast-paced logistics environment

Ideal Experience
· Experience in logistics, transportation, dispatch, or operations support

· Experience monitoring routes or deliveries in real time

· Courier or last-mile delivery experience preferred

· Experience in roles requiring real-time monitoring, quick problem-solving, and coordination across multiple people or teams

Key Traits for Success
· Organized and detail-oriented

· Calm under pressure

· Proactive rather than reactive

· Strong communicator

· Committed to operational excellence

SKILL REQUIREMENT

Attention to Detail Creative Problem Solving Dispatching

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Operations Quality Assurance Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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