Operations Manager, Shopify DTC brand

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: TYPE OF WORK

Full Time

: SALARY

1000-1500

: HOURS PER WEEK

50

: DATE UPDATED

Sep 21, 2026

JOB OVERVIEW

Head of Operations

Full time, remote. Senior role. Salary based on experience, plus a quarterly bonus on fulfilment and support response time.

You run the back end of a growing Shopify pet supplement brand. The founder runs marketing and does not get involved in operations. That's the job: nothing operational reaches him.

You own the customer service team through its existing lead, the 3PL and stock, reorders and supplier coordination, shipping and tracking, vendors and agencies, store policies and admin, the launch checklist for new products, and the weekly operations report.

You manage the customer service lead and hold the team to response and resolution targets. You're the first person every vendor, supplier and escalation reaches. You d ---------- what's inside the written rules and bring the founder one summary a day on anything outside them.

Must have: 5+ years in ecommerce operations for a Shopify brand, direct experience managing a support team and a 3PL, strong written English, and comfort using AI tools daily.

To apply, send one message with three things. One paragraph on the messiest operational problem you've fixed and what it looked like 60 days later. Your experience with Shopify, a 3PL and running a support team, brands named. And this exact phrase as your first line: "Barrier first."

SKILL REQUIREMENT

Customer Support Management Shopify Supply Chain Management

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Job Post	Reporter	Rank	Reason	Date

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Operations Manager, Shopify DTC brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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