Operations Manager - SAAS Company

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

2000

: HOURS PER WEEK

40

: DATE UPDATED

Jun 15, 2026

JOB OVERVIEW

About Disputely

Disputely is a fintech building the refund and dispute resolution platform for D2C brands, subscription companies, and the payments ecosystem. We help merchants prevent and recover chargebacks.

The Role

You'll own the operational backbone of our partner program — managing our VAs, taking first calls with potential partners and affiliates, running our CRM, handling follow-up, and helping the founder show up only for the decision-maker conversations. Over time you'll grow into the team's lead on affiliates and partner activation as we add more partner-facing hires above you.

This is high-leverage, high-trust work. You'll learn fintech and partnerships from the inside, have direct mentorship from the founder, and own real programs that scale with the company.

What You'll Own (Responsibilities)

1. Take the calls (initial + some closing)
Our VAs book initial calls with potential partners and affiliates (ISOs, post-purchase platforms, agencies, affiliates).
You take the first qualifying / discovery call. Assess fit, learn what they need, capture key info in our CRM.
You close smaller affiliate deals and lighter partner deals yourself end-to-end — no need to escalate every conversation.
Big strategic partner deals get escalated to the founder. The founder should never sit in another low-leverage first call.

2. Manage the VAs
Run a clear ICP scorecard and qualifying script.
Hold weekly check-ins, set quotas for meetings booked, review their output.
Replace or coach the bottom performer. Make the VA layer 2× more productive than it is today.

3. Own the CRM and partner pipeline
Set up and maintain our CRM (we'll use HubSpot or Attio).
Two pipelines: Partners (ISOs, post-purchase platforms, agencies, affiliates, holding cos) and Direct (word-of-mouth merchant leads + key-account expansion).
Keep it clean. Nothing falls through the cracks.

4. Drive affiliate + slow-partner activation
Affiliates: onboard new affiliates, run light relationship management, push top affiliates for results, handle payouts. Target 20+ active affiliates within 90 days.
Slow partners: send re-engagement materials (Resolve 2-pager, intro decks), book quarterly business reviews, and push them toward activation.

5. Own all follow-up
Calendly sequences, post-call follow-up emails, scheduling, nudges between meetings.
The founder should never personally follow up with a partner or affiliate lead again.

Who We're Looking For

Required
1–3+ years in business development, sales operations, partnerships, partner ops, account coordination, or a similar role at a B2B SaaS, fintech, agency, or e-commerce company
Excellent written and spoken English — you'll be on calls with US-based partner executives weekly
Strong organizational skills — you love clean spreadsheets, clear pipelines, and well-documented processes
Comfortable on 3-5 video calls / day with senior people
CRM experience (HubSpot, Pipedrive, Attio, Salesforce, or similar)
Self-directed — you ask questions when you need to, but you can run a process end-to-end without being told every step
Fast learner — you're comfortable with new tools (Calendly, Loom, Apollo, Clay, n8n, Notion) and learn them quickly
Coachable — you take feedback well, want to grow, and aren't precious about your work

Nice to Have
Background in payments, e-commerce, D2C, SaaS, or fintech
Experience managing virtual assistants or junior teammates
Experience running or supporting an affiliate or referral program
LinkedIn outbound / cold-email experience
Experience at a startup under 50 people (you know how to wear multiple hats)

We're NOT looking for
A senior closer / quota-carrying AE who only wants to close (you'll close some affiliate / smaller deals, but the bulk of this role is operations + activation, not pure sales)
A marketer (we have agencies)
Someone who needs hand-holding through every task
Someone who's only motivated by the title or the next promotion — this role is for someone who wants to build

What You'll Get

Performance bonuses tied to:
Partner meetings booked into the founder's calendar
Partner-sourced revenue closed
Affiliate program signups and activations
CRM hygiene and pipeline accuracy
100% remote, work from anywhere (some overlap with US Eastern time required, ~4 hrs/day)
Direct mentorship from the founder — you'll learn fintech, partnerships, and operations from someone in the room
Path to grow as the partner team grows above you — first promotion target: Partner Development Manager or Affiliate Program Manager within 12 months
Real ownership of programs that will scale with the company for years
No bureaucracy — small team, fast decisions, ship fast

*Disputely is an equal-opportunity employer. We hire for talent, drive, and fit — not for pedigree.*

SKILL REQUIREMENT

Bpo Operations Management

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0129
Total Execution Time	0.0142

GET DATA

No GET data exists

MEMORY USAGE

1,509,360 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Operations-Manager-SAAS-Company-1669017

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0070 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1669017 LIMIT 1
0.0009	SELECT * FROM `employers` WHERE `employer_id` = 945038 LIMIT 1
0.0008	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1669017 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-20',ej.date_added) duration_days, DATEDIFF('2026-08-20',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-20',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1669017'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1669017
0.0008	UPDATE employer_jobs SET hit_counts = '*Jun-15-2026=295Jun-16-2026=106Jun-17-2026=67Jun-18-2026=28Jun-19-2026=14Jun-20-2026=4Jun-21-2026=9Jun-22-2026=7Jun-23-2026=8Jun-24-2026=20Jun-25-2026=9Jun-26-2026=7Jun-27-2026=4Jun-28-2026=2Jun-30-2026=5Jul-01-2026=2Jul-03-2026=2Jul-04-2026=1Jul-05-2026=2Jul-06-2026=6Jul-07-2026=1Jul-10-2026=4Jul-12-2026=4Jul-13-2026=1Jul-14-2026=3Jul-15-2026=5Jul-16-2026=1Jul-18-2026=1Jul-21-2026=1Jul-22-2026=2Jul-23-2026=6Jul-25-2026=8Jul-26-2026=14Jul-27-2026=11Jul-28-2026=13Jul-29-2026=12Jul-30-2026=11Jul-31-2026=10Aug-01-2026=17Aug-02-2026=15Aug-03-2026=9Aug-04-2026=10Aug-05-2026=12Aug-06-2026=6Aug-07-2026=19Aug-08-2026=21Aug-09-2026=23Aug-10-2026=18Aug-11-2026=19Aug-12-2026=17Aug-13-2026=19Aug-14-2026=19Aug-15-2026=19*Aug-20-2026=1' WHERE job_id= '1669017'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jun-2026=581Jul-2026=121**Aug-2026=244' WHERE job_id= '1669017'`
0.0008	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1669017' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1669017
0.0008	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '945038' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1787259930
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Operations-Manager-SAAS-Company-1669017
csrf-token	856862cb7499bb6cf904066192907fb7

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.141
HTTP_DNT

Operations Manager - SAAS Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?