Operations Manager — Philippines (Remote, Full-Time Contractor)

Company: Sprint Labs (Singapore HQ)
Location: Remote — anywhere in the Philippines
Engagement: Full-time, long-term independent contractor
Hours: Standard business hours with solid overlap across SGT / AEST (Asia-Pacific & Oceania clients)
Reports to: Founding Director

About Sprint Labs:
Sprint Labs is a Singapore-headquartered managed staffing company. We connect businesses in Australia, UK, USA, Canada, Singapore and across Asia-Pacific with vetted engineering, sales, marketing and support talent throughout Southeast Asia — and we manage the entire employment relationship on their behalf: contracts, onboarding, payroll, leave and ongoing performance.

We are not a job board and not a body shop. Clients come to us because we handle the whole thing end to end, on our own platform, and they get a team that feels like their own.

Why this role exists:
We're hiring an Operations Manager to take day-to-day ownership of the business: the client relationships, the recruitment engine and the people operations behind every placement.

This is not a coordinator role. You will be the face of Sprint Labs to our clients, the person our employees come to, and the person who d ---------- how the operation runs week to week. If you want a seat where your judgement genuinely determines outcomes, this is it.

What you'll own

Client relationships:
* Act as the primary point of contact for all Sprint Labs clients
* Run discovery calls to understand hiring needs, team structure, budgets and timelines
* Translate those needs into clear role requirements and coordinate quotes and proposals
* Manage escalations, renewals, expansions and overall account health
* Keep clients informed proactively — status updates, candidate progress, delivery issues

Recruitment & talent pool:
* Source candidates across the Philippines, Vietnam and the wider Asia-Pacific region
* Screen applications, conduct first-round interviews and assess English communication
* Build and present shortlists to clients, including candidate summaries and interview coordination
* Manage the offer process from acceptance through to signed contract
* Grow and maintain the Sprint Labs talent pool so we always have bench strength

HR & people operations:
* Onboard new hires: contracts, documentation, systems access, first-week setup
* Administer leave requests, entitlements and public holiday calendars across countries
* Prepare the monthly payroll run, verify amounts and bonuses, and issue payslips
* Run regular check-ins with placed employees; spot retention risks before they become resignations
* Be the first responder for employee questions about pay, leave and contracts

Growth & outreach:
Alongside running day-to-day operations, you'll help grow Sprint Labs' presence in the market: promoting the company across relevant channels, building and working a LinkedIn network of founders, hiring managers and operations leaders, and running targeted email outreach to prospective clients. The goal is to generate a steady flow of inbound enquiries and qualified conversations that turn into new accounts. This isn't a cold-call quota role — it's relationship-led business development that sits naturally alongside your client ownership responsibilities. Where your outreach directly results in a signed client, you'll earn a commission on that account plus performance bonuses tied to the accounts you bring in and retain, on top of your base compensation. Full details of the commission structure are discussed at offer stage.

Running the platform:
All of the above happens inside the Sprint Labs platform — requests, quotes, talent pool, contracts, payroll and leave are already systemised. You'll live in it daily, keep the data clean and tell us where it should improve.

You'll be a great fit if you have:
* 5+ years in staffing, recruitment, BPO operations, agency delivery or client success — ideally with people-management or account-ownership responsibility
* Near-native written and spoken English; you can hold a confident, polished conversation with an Australian or Singaporean business owner
* Genuine recruitment experience: sourcing, screening, interviewing, closing
* Comfort with numbers — salaries, margins, invoices, payroll runs
* Absolute discretion. You will handle confidential salary, client and commercial information every single day
* A self-directed remote operator's mindset: reliable internet, a quiet professional setup, and the discipline to run a business day without supervision
* Willingness to work Asia-Pacific hours and occasionally flex for client calls

Nice to have:
* Experience recruiting engineering, sales or marketing roles specifically
* Familiarity with ATS, HRIS or staffing platforms
* Exposure to payroll processing, invoicing or multi-currency billing
* Understanding of contractor engagement models across Southeast Asia
* Experience working directly with Australian or Singaporean clients

What we offer:
* Fully remote — work from anywhere in the Philippines
* Asia-Pacific friendly hours; no graveyard shifts
* A direct line to leadership and real influence over how the company operates
* High autonomy: you run the operation, you're not handed a script
* Clear path to grow into a Country Manager / Head of Operations position as the team scales
* Long-term full-time contractor engagement, paid monthly, in your preferred currency
* The chance to build something — you'll be the first operations hire, not the fiftieth

How to apply:
Apply through our talent pool at ----------

Please include:
* Your CV/resume
* Your salary expectation in your preferred currency (we have no fixed range — tell us what you're worth)
* A short voice introduction (the application form will prompt you) — this is how we assess spoken English, so please don't skip it
* In the notes, a few sentences on the largest client relationship you have personally owned: who they were, what you were responsible for, and what happened

We review every application and respond to shortlisted candidates within 5 business days.