Operations Manager

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: TYPE OF WORK

Any

: SALARY

$4-$6/ hr

: HOURS PER WEEK

40

: DATE UPDATED

Sep 13, 2026

JOB OVERVIEW

Operations Manager — CCG Consulting

Location: Remote Employment Type: Full-Time Reports To: CEO / Founder

About CCG Consulting

CCG Consulting is a business funding advisory firm helping small business owners become funding-ready through credit building, banking relationship development, and capital access. Our team operates across three divisions — sales, credit repair, and funding — and we're growing fast. We're looking for an Operations Manager who can bring structure, consistency, and accountability to how we deliver for our clients every day.

About the Role

We're hiring a remote Operations Manager to own client service and fulfillment operations. You'll be the person who makes sure every client's journey — from onboarding through active service delivery — runs smoothly, on time, and to a high standard. You'll work closely with our sales, credit repair, and funding teams to keep case files, workflows, and communication tight, and you'll be the first line of accountability when something isn't moving the way it should.

This is a great fit for someone who's organized, doesn't let things fall through the cracks, and genuinely enjoys building and improving processes.

What You'll Do
Own the end-to-end client onboarding process, ensuring new clients are set up accurately and promptly across our systems
Manage day-to-day case and file management for clients moving through credit repair and funding services
Monitor service delivery timelines and proactively flag or resolve bottlenecks before they become client issues
Serve as a key point of contact for client service escalations, working cross-functionally with sales, credit repair, and funding staff to resolve them
Maintain and improve standard operating procedures (SOPs) for client fulfillment workflows
Track and report on key operational metrics (turnaround times, client satisfaction, case status) to leadership
Support the team's use of our CRM/automation platform (GoHighLevel) to keep client records and workflows accurate and up to date
Identify gaps or inefficiencies in current fulfillment processes and recommend practical fixes
Help train and onboard new team members on client service standards and procedures
What We're Looking For
2–5 years of experience in an operations management or client service leadership role, ideally within financial services, credit services, lending, or a fast-growing small business
Strong organizational skills with a track record of managing multiple workflows or client cases simultaneously without dropping the ball
Comfortable working in CRM or automation platforms (experience with GoHighLevel or similar tools is a plus)
Clear, professional communicator — both with clients and internal team members
A self-starter who can work independently in a fully remote environment
Problem-solver who takes ownership rather than waiting to be told what to do
Experience in credit repair, business funding, or financial services is a strong plus, but not required
Why CCG Consulting
Fully remote role with a flexible, high-trust culture
Direct impact — your work will shape how thousands of small business owners experience our services
Opportunity to grow with a company that's scaling quickly across multiple divisions
Work alongside a driven, entrepreneurial team that moves fast and values results
How to Apply

Interested candidates should submit a resume and a brief note on why you'd be a great fit for this role. To show us you read the full posting, please type "IMPACT" at the top of your resume — applications without it will not be considered.

SKILL REQUIREMENT

Attention to Detail Organization Customer Relationship Management

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Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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