Operations Manager

OPERATIONS MANAGER

Remote — Philippines | Full-time | Monday–Friday | 7:00 a.m.–3:00 p.m. U.S. Eastern Time

IMPORTANT APPLICATION INSTRUCTIONS

Applications sent through this platform's messaging system will not be reviewed.

Apply only here:
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After submitting Tally, applicants who pass the initial requirements will be directed to a short recorded video pre-interview. Your application is not complete until both steps are submitted.

THE OPPORTUNITY

MajestIQ is hiring a high-ownership Operations Manager to become a long-term cornerstone of the company and grow toward a future Director of Operations role.

MajestIQ supports established Amazon sellers by preparing and submitting evidence concerning policy-violating and inauthentic review content. Amazon makes every final decision.

We are looking for a strong operator who can learn the business from the inside out, bring order to moving parts, build clear systems, help train future team members, and lead operations as the company expands.

The role begins hands-on. You will work closely with the founder, attend key meetings, learn how each part of the business operates, and steadily take on more ownership. The right person will help build and lead the team that grows beneath them.

WHAT YOU WILL DO

Learn and organize the business

- Attend key meetings and learn how the business operates across teams, clients, systems, and daily workflows.
- Learn existing processes thoroughly before recommending or making improvements.
- Keep projects, information, follow-ups, and internal documentation organized.
- Turn verbal processes and working knowledge into clear, usable SOPs and checklists.
- Identify recurring workflow problems and opportunities to handle operations more consistently.

Improve operations and SOPs

- Help build simple, practical operating systems that people can actually use.
- Improve SOPs over time as the business learns what works.
- Maintain recurring workflows with clear ownership, high quality standards, and organized documentation.
- Support better processes without creating unnecessary bureaucracy.

Help build the future team

- Help onboard new team members as MajestIQ grows.
- Support training, documentation, and role clarity for future hires.
- Become a dependable resource for people who eventually work under you.
- Grow into managing team members, work quality, and operational follow-through as the company expands.

Support approved review operations

- After training, spend roughly two hours per day preparing and submitting approved review-related evidence through established SOPs.
- Follow approved processes carefully and escalate anything uncertain or outside the established rules.
- Do not invent arguments, make unsupported claims, or handle high-risk exceptions independently.

Work comfortably in a modern technology environment

- Use modern software, AI-enabled tools, automation, documentation systems, and technical platforms as part of normal operations.
- Use Slack confidently for channels, threads, search, huddles, reminders, workflow coordination, and clear written follow-through.
- You do not need to be a programmer or AI expert, but you must be comfortable learning and using new tools.
- This role is not a fit for someone who avoids new software or resists technology-driven ways of working.

WHAT WE ARE LOOKING FOR

You should take pride in being reliable, organized, thoughtful, and capable.

- Exceptional spoken English and polished professional writing.
- Strong judgment and the ability to communicate clearly in meetings.
- Excellent organization and a habit of following through.
- The ability to learn unfamiliar workflows without constant hand-holding.
- Evidence that you have improved a process, created documentation, organized complex work, or helped a team operate better.
- Leadership potential, even if you have not formally managed a large team before.
- Interest in staying with one company, learning the business deeply, and growing into a larger role.
- Comfort using modern software, AI-enabled tools, automation, and technical platforms.
- Strong Slack fluency: you must be well versed in channels, threads, search, huddles, reminders, and turning conversations into clear follow-up.
- A stable work environment and the ability to reliably work the required overnight Philippines schedule.

Amazon Seller Central, e-commerce operations, or experience supporting an Amazon-focused business is strongly preferred. It is not mandatory for an exceptional operations candidate with the communication skills, judgment, and long-term potential this role requires.

SCHEDULE

- Full-time, Monday through Friday.
- 7:00 a.m. to 3:00 p.m. U.S. Eastern Time.
- This is an evening-to-overnight schedule in the Philippines.
- The U.S. Eastern Time schedule is controlling. Because the United States observes daylight saving time, the corresponding Philippine clock time shifts by one hour during the year.
- You must be present for key meetings and normal operating hours.

COMPENSATION AND GROWTH

- Starting rate: $11/hour.
- After 90 days: $12/hour.
- After 6 months: $13/hour.
- Paid Philippine holidays.
- Eligibility for performance bonuses tied to real operational results.

Strong performance can lead to increasing responsibility and a Director of Operations path as the team grows.

HIRING PROCESS

We expect significant interest in this role. To respect everyone's time and keep the process fair, the hiring process is structured:

1. Short Tally application with role-fit and availability questions.
2. Required recorded video pre-interview, approximately 10–12 minutes total.
3. Scorecard-based review and shortlist.
4. Short practical exercise for finalists.
5. Final conversation with the founder for only the strongest candidates.
6. References and a paid two-week trial: four hours per day, Monday through Friday.
7. Full-time offer for the right long-term fit.

The recorded pre-interview includes a simple practice check and a few time-limited questions. It is not designed to be an unreasonable test. It helps us understand communication, judgment, commitment, and role fit before scheduling live conversations.

HOW TO APPLY

Do not apply or send a generic cover letter through this platform.

Complete the MajestIQ application using the Tally link at the top of this post.

Applicants who pass the initial Tally requirements will see a button to begin the recorded HireVire pre-interview. Click that button and complete the interview; both steps are required for a complete application.

If you are highly organized, communicate exceptionally well, work comfortably with modern technology, and want to build a long-term career inside a growing company, we would like to hear from you.