Operations Manager

ABOUT US

We are a Canadian company supporting growing businesses through structured backend support, daily coordination, and operational execution.

Our work is built around clarity, reliability, strong systems, and consistent follow-through. We help keep things organized behind the scenes so clients can stay focused on running and growing their business.

We are looking for an Operations Manager who can help maintain that standard through strong coordination, documentation, communication, and execution support.

ABOUT THE ROLE

This is a client-facing operations and coordination role focused on keeping work organized, moving, and properly followed through.

The role covers a mix of operational support, administrative coordination, documentation, reporting, onboarding support, and day-to-day execution assistance. The work will vary depending on what support is needed, but the core expectation stays the same: maintain structure, clarity, follow-through, and strong internal coordination.

You will help manage priorities, coordinate with internal tea ---------- mbers, keep records accurate, and ensure work stays organized, documented, and on track.

This is ideal for someone who:

*Takes ownership
*Works well within systems
*Values consistency and clarity
*Is looking for long-term growth

WHAT YOU’LL BE DOING

Operations & Client Support
Support day-to-day client operations and execution
Help keep work organized, moving, and properly followed through
Coordinate tasks, updates, and next steps across internal teams
Maintain clear visibility on priorities, deliverables, and outstanding items
Track work completed accurately and keep records up to date

Executive & Administrative Support
Support calendar coordination, inbox follow-ups, and general administrative tasks when needed
Help keep communication, scheduling, and internal organization in order
Assist with task management and ongoing operational support

Client Onboarding & Coordination
Support onboarding setup, implementation tasks, and operational follow-through
Help organize access, documents, records, and onboarding requirements
Coordinate moving parts to help ensure a smooth client handoff and setup

Process & Documentation
Create, update, and maintain SOPs, checklists, trackers, and workflow documents
Help turn repeated tasks into clear, usable systems
Maintain organized documentation across client and internal work

Meetings, Reporting & Follow-Through
Coordinate meetings, check-ins, and action items
Prepare summaries, updates, and internal documentation as needed
Help ensure tasks are followed through and properly communicated
Participate in weekly check-ins or reviews when required

General Operations Support
Provide coordination support across operations, admin, reporting, documentation, and related execution work
Assist with special projects and operational tasks based on business needs
Work closely with internal tea ---------- mbers and external partners when needed

REQUIREMENTS (IMPORTANT)

Please apply only if you meet most of the following:

At least 1 year of experience as an Operations Manager
At least 1 year of experience as an Executive Assistant
Strong written and verbal English communication skills
Strong organizational skills and attention to detail
Ability to work independently with minimal supervision
Strong follow-through and time management
Experience with documentation, coordination, and process support
Comfortable handling client-facing communication professionally
Reliable internet connection and quiet workspace

TOOLS / SYSTEMS EXPERIENCE

Experience with most or some of the following is preferred:

Google Workspace such as Docs, Sheets, Drive, and Calendar
Microsoft Office / Microsoft 365
CRM systems
Task and project management tools such as ClickUp, Notion, Trello, or similar
Zoom and meeting coordination tools
Canva
Shared trackers, documents, and internal systems

NICE TO HAVE:

Experience supporting service-based businesses
Experience in a remote support or BPO environment
Experience creating SOPs, workflows, and internal documentation
Experience with reporting, onboarding support, or coordination work
Experience working across operations, admin, and client support functions

WHO THIS ROLE IS FOR

You are likely a fit for this role if:

You take initiative and follow through
You are organized, dependable, and detail-oriented
You communicate clearly and professionally
You are comfortable with structure, process, and accountability
You take pride in keeping work clean, accurate, and on track
You want stable, long-term work with room to grow

WHAT WE OFFER:

Long-term remote role with room to grow
Opportunity to take on more responsibility as the company scales
Performance-based growth and role expansion opportunities
Structured, systems-driven work environment
Meaningful work with real ownership and impact

BEFORE YOU APPLY

Please complete our application form before proceeding:

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Once you have submitted the form, please send a confirmation message here on OnlineJobs.ph.

Only applicants who complete both steps will be considered.