Operations & Growth Manager - FULL TUME

MUST BE ABLE TO OVERLAP UK TIMES REQUIRED.

About us
The Future Creator helps women build extra income online with content and AI, founded by creator Thuy Le ---------- 1.9M+ combined following). We're turning a personal brand into a real product business — funnels, a cohort program, and systems that run without the founder chasing anyone. You'd own the machine behind it.

The role
You are the founder's right hand. When Thuy hands you an idea — however rough — you take it, structure it, build the system around it, and execute it without needing to be managed through each step. You own funnels, email, products, automations, dashboards, customer service, and the project board that keeps the whole team on track. Streamlining and AI are not a side task in this role — they're the point. Everything you build should make the business run on less manual effort, because that same approach is what we eventually teach our customers.

You'll own

AI systems & workflow building — you use Claude Code to actually build tools, agents and automations for the business, not just prompt ChatGPT for copy. This is the most critical part of the role.
Funnels & buyer journey (Pablo) — builds, checkout, delivery, conversion tracking
Lead magnets & email engine — building lead magnets, the newsletter, sending/scheduling, deliverability and sender reputation (list hygiene, safely warming a large dormant list, SPF/DMARC awareness), open/click performance. Copy drafted in Thuy's voice, approved by Thuy.
Courses & membership — building out course infrastructure and running the membership platform: onboarding, admin/access control, delivery, live call logistics (scheduling, reminders, follow-up — Thuy teaches)
Customer service & testimonials — first response, refunds, escalations, proactive testimonial outreach, and building the system/library that stores and organises testimonials properly
SOPs & playbooks — documenting every system you build so it runs without you and can be handed off or taught
Business analytics — revenue, funnel conversion, email health, turned into dashboards and decisions Thuy can act on at a glance
Meta ads — you already know Ads Manager and have run real campaigns; you own this now
Team & project management — running the Asana/Notion board, the weekly rhythm, keeping AdClips and other hires on track without Thuy chasing
Launch orchestration — coordinating timeline, funnel, email and product with the Content Manager
Gap-spotting — auditing the business proactively and building solutions before being asked

Success in your first 90 days
A live funnel in Pablo, an AI-built workflow or tool actually running in the business, a cleaned email list sending safely, a weekly revenue/funnel dashboard Thuy can glance at, SOPs for the core systems, and a project board keeping the whole team on track with zero founder chasing.

You must have

Hands-on experience with Claude Code (or equivalent) building real tools, agents or workflows — not just using AI chat tools day to day
Proven experience running ops/growth and managing a team or projects end to end — hiring, onboarding, holding people to deadlines, running a board
Strong critical thinking — you take a rough idea and turn it into a structured, executed plan without needing it spelled out
Excellent organisational skills and project/team management as a daily habit, not a stretch skill
Hands-on Meta ads experience — Ads Manager, campaign setup, audiences, creative testing, real campaigns run yourself
Fluent with Notion, Asana, Slack, ManyChat, funnel/email tools, dashboards
SOP and playbook writing as a habit
Clear written English

MUST UNDERSTAND CONTENT CREATION WORKFLOWS > Streamline this into our operational system

Nice to have: graphic design

Why this role
You'd be the operational backbone of a business built on a 1.9M+ audience, with real autonomy from day one — Thuy hands off ideas and trusts you to run with them, not micromanage the how. You'd be building the systems and playbooks that eventually become what we teach our own customers, so your work has visible reach beyond the day-to-day. If you want a role where your judgment and execution are the product, not just your hours, this is built for that.

Not for you if: you need daily direction, you've never built anything with AI beyond prompting a chatbot, or you've never owned numbers that affect revenue.

How to apply
Start your application with the word SYSTEMS.

In 3–4 sentences: describe one real tool, agent, or workflow you've built with Claude Code (or similar) and what it actually does.
In 3–4 sentences: a team or project you ran end to end — which tool you ran it in, and what you did when someone missed a deadline.
Attach any systems, dashboards, funnels, or AI tools you've built, and list the tools you've actually used.

Applications missing the word SYSTEMS or the Claude Code example won't be read. Shortlisted candidates get a TRIAL task (build a small working AI workflow from a messy brief) plus a live call.