Operations, Growth & Customer Success Associate

Remote | €5–€7/hour initially | 10–20 hours/week | Long-term growth & leadership opportunity

Expirience: 5 or more years

Founder's Associate | Operations, Growth & Customer Success

Before You Apply
We use and value AI. We expect you to use it too.
But please don't send us a generic AI-generated application.
We're looking for a long-term tea ---------- mber who wants to create value, take ownership and grow with Karuvia.

Please read this job ad carefully and bring your own thinking and personality to your application.
Use AI to make your work better, not to replace your thinking.

About Karuvia
Karuvia is a European pet marketplace currently in pre-launch and in the process of being legally established.

Our vision is to bring carefully selected pet products, premium brands and trusted services together in one marketplace, with a strong focus on quality, trust and a great customer experience.

We're looking for a smart, ambitious and digitally strong all-rounder who wants to join early and help us build the business.

You will work directly with the founder and gradually become a right hand across operations, growth, customers, vendors and business development.

This is not a traditional VA role.

What You'll Do

Your responsibilities will grow with Karuvia and may include:

- Customer Success: Handle customer requests, solve problems and create a great customer experience.
- Vendor Acquisition & Management: Find strong brands and service providers, identify decision-makers, approach them, support onboarding and build relationships.
- Marketing & Growth: Develop ideas, create and run campaigns, work with social media, email, influencers and other acquisition channels, and measure what actually works.
- AI Content Creation: Use AI, design, image and video tools to create high-quality marketing materials and content.
- AI & Automation: Help us build smarter workflows, automations, AI assistants and chatbots. You don't need to be a developer, but you should enjoy figuring out how technology can solve problems.
- Business Operations: Keep processes, databases, documentation and daily activities organized.
- IT Coordination: Work with our external development partner on requirements, testing, issues and improvements.
- Finance & Accounting: Coordinate with our accounting partner and support reporting, budgeting and, over time, forecasting.
- Legal & External Coordination: Support communication and follow-ups with lawyers, governmental authorities and other institutions.

Some days you might be speaking with customers. Another day you could be building a campaign, researching potential vendors, creating content with AI, testing a chatbot or solving an operational problem.

You should enjoy figuring things out.

## Who We're Looking For

You don't need ten years of experience.

But you need to show us that you're capable, curious, creative and quick to learn.

. Digital, AI & Creative Skills

You should be comfortable using modern technology to actually create things, not just generate text.

Ideally, you're interested in:

- AI tools such as ChatGPT and other leading platforms
- Canva or similar creative tools
- AI image and video generation
- Creating marketing materials
- Chatbots and AI assistants
- Workflow automation
- Learning new digital tools independently

2. Marketing & Commercial Thinking

We want someone who understands that marketing is about creating results, not just attractive posts.

You should be interested in:

- Creating and running campaigns
- Customer acquisition
- Social media and content
- Email marketing
- Influencer and partnership outreach
- Testing different messages and channels
- Measuring results
- Understanding customers
- Finding and approaching potential business partners

3. Ownership & Communication

We need someone who can take a problem and move it forward.

That means:

- Excellent written and spoken English
- Additional languages are a plus
- Strong communication and research skills
- Reliability and attention to detail
- Good organization
- Confidence with spreadsheets and digital tools
- Independent problem solving
- Commercial curiosity
- Willingness to learn
- Taking responsibility for your work

Experience in e-commerce, customer success, digital marketing, vendor management, Shopify/WooCommerce, CRM, AI tools or business administration is a plus.

But we're not hiring based on CV alone.

Personality, intelligence, creativity, ownership and learning speed matter enormously to us.

Work Directly With the Founder

You'll work closely with Karuvia's founder, who is also a CFO in a corporate company, with senior experience across finance, strategy, planning, business management and leadership.

This gives you the opportunity to learn much more than one function.

You'll see how strategy, finance, marketing, technology, operations and commercial decisions come together when building a business.

I don't want someone who simply waits for the next task.

I want someone who learns the business, brings ideas and gradually takes ownership.

Compensation & Working Model

€5–€6/hour initially I Approximately 10–20 hours/week I Fully remote

Karuvia is still at an early stage, so workload may vary initially and we cannot guarantee the same number of hours every week.

We're not looking for a short-term freelancer.

The starting compensation is also not intended to remain at €5–€6/hour permanently.

As Karuvia grows, and as your skills, contribution and responsibilities increase, there will be opportunities to increase both your working hours and your compensation.

Our goal is to develop the right person into a permanent full-time tea ---------- mber when the business supports it.

Your compensation should grow with the value and responsibility you take on.

Where This Could Lead

This role can become much bigger.

As Karuvia grows, you can help us identify, interview and select future tea ---------- mbers.

If you have leadership ambitions and demonstrate the capability, you may eventually build and lead your own team.

A possible path:

Founder's Associate ? Full-Time Core Tea ---------- mber ? Operations / Business Lead ? Team Leadership

The path isn't fixed. It will depend on your strengths, performance, ambitions and where Karuvia needs you most.

If you help build Karuvia, we want you to have the opportunity to grow with it, in responsibility, position and compensation.

How to Apply | Your One Shot

We genuinely appreciate your interest in joining Karuvia and the time you invest in applying.

At the same time, we receive a high number of applications and are looking for someone exceptional.

Please follow the application requirements carefully and complete all three challenges.

Incomplete, generic, mass-produced applications, or applications that don't follow the requirements, will be automatically removed from the selection process.

We respect your time and ask you to respect ours.

Treat these challenges as your one shot to get our attention.

Creativity matters. Personality matters. Going the extra mile matters.

Safe and generic probably won't.

1. Win Over a Potential Karuvia Partner

Find one high-quality European pet brand or pet-related service provider that you genuinely believe should become a Karuvia partner.

Provide:

- Company and website
- The specific decision-maker you would approach
- Their role
- A legitimate public contact route
- Your actual outreach message

Imagine you only get one message before they d ---------- whether Karuvia is worth their time.

Don't give us a generic sales template.

Make it count.

2. Create Something That Gets Attention

Create one piece of marketing material for Karuvia.

The format is your choice.

It could be an ad, social-media concept, short video, campaign creative or something we haven't thought of.

Use AI, image generation, video, Canva or any other creative tools you believe can produce the best result.

Submit:

- Your finished work
- The tools you used
- A short explanation of why you created it this way

We're not looking for another generic AI image with some text on top.

Surprise us.

We want to see whether you can combine technology with creativity, taste and commercial thinking.

## 3. Your Elevator Pitch

You have 60 seconds.

Imagine you've just stepped into an elevator with Karuvia's founder.

By the time the doors open, I need to remember you.

Send us a short video with your elevator pitch.

No script reading. No AI avatar. No corporate presentation.

Just you.

Tell me who you are, what makes you different and why I should choose you over the other applicants.

You have one minute.

Make me curious enough to want the second conversation.

Finally, Include

- Your country
- Your availability in CET
- Weekly availability in hours
- Expected availability over the upcoming month
- Relevant experience, LinkedIn profile or CV
- Earliest possible starting date

Send your complete application to:

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Applications are welcome from talented people worldwide.

We care about capability, personality, creativity, reliability, initiative and potential, not where you live.

Using AI is encouraged.

Being indistinguishable from everyone else using AI is not.

If you're looking for a narrowly defined job where someone tells you exactly what to do every day, this probably isn't the right opportunity.

If you want to join early, learn fast, experiment with new technology, bring ideas, take ownership, help build a business and potentially lead part of it one day, we'd like to hear from you.

If that's you, show us.