Operations Expert | Full-time, Long-term | Sat/Sun On-Call 7:00 AM–12:00 AM PHT (same as Perth)

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: TYPE OF WORK

Part Time

: SALARY

?35,400 - ?43,200 per month

: HOURS PER WEEK

TBD

: DATE UPDATED

Feb 16, 2026

JOB OVERVIEW

About the Group
Plumbing Bros West Coast · Electrical Bros West Coast · Plumbing Bros Perth · Plumbing Bros Melbourne
We’re among Australia’s fastest-growing trade service teams, known for reliability, professionalism, and next-level customer experience. Join a high-performing crew and assist operations across Perth & Melbourne after hours.

Why You’ll Love Working With Us

Stable, long-term role with a supportive, no-drama team

Training, playbooks & clear SOPs (we set you up to win)

Career growth pathway

Competitive pay + 13th month

What You’ll Do (Weekend Shift Ops)

After-Hours Scheduling & Coordination

Allocate/reshuffle jobs for Perth & Melbourne technicians to minimize downtime and maximize completion rates

Manage escalations, ETA updates, and subcontractor bookings

Customer Experience

Be the calm, first-response contact for client calls/emails after hours

Provide clear timelines, set expectations, resolve basic queries with empathy

Job Admin & Compliance

Update job status, completion notes, photos, and certificates in our job system

Prepare job files for invoicing (check billable time, materials, margins)

Invoicing & Timesheets (Light-Moderate to start)

Reconcile tech timesheets (15-min increments)

Draft invoices and audit labour/material lines (we’ll train on our checklists)

Email & Lead Platforms During After Hours

Inbox triage & tidy-ups

Basic quoting via Hi-Pages (quote bot + pricing guide provided)

Tools You’ll Use

Ascora (job management), Xero, Asana, Microsoft 365, Canva, ChatGPT.
(Experience with SimPRO or ServiceM8 is a plus.)

You Are

Career-focused with a growth mindset (you want a long-term home)

Organised & detail-driven — you enjoy structure and ticking things off

Calm under pressure — priorities shift; you stay steady

A strong communicator — clean writing + confident phone manner

Customer-centric — you care about people and their experience

Proactive — you spot gaps, fix them, and improve the process

Minimum Requirements

2+ years in operations/scheduling/admin or similar VA role

Excellent written & spoken English

Solid spreadsheet skills (formulas, filters, pivot basics)

Reliable i5/Ryzen-5 class PC (or better), 16GB RAM preferred, dual monitors

Stable wired internet: 50 Mbps + backup connectivity/power plan

Able to work Sat–Sun 7:00 AM–12:00 AM PHT

Nice to Have

Trades/field-service ops experience

AU time-zone support history

Process/SOP writing experience

SKILL REQUIREMENT

Communication Scheduling Multitasking

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Operations Expert | Full-time, Long-term | Sat/Sun On-Call 7:00 AM–12:00 AM PHT (same as Perth)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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