Operations / Customer Success Manager - Construction Technology

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: TYPE OF WORK

Any

: SALARY

$8.50 / HR

: HOURS PER WEEK

40

: DATE UPDATED

Jul 31, 2026

JOB OVERVIEW

Operations / Customer Success Manager - Construction Technology

About Us:
We're a US startup building intelligence solutions in the construction reality capture / construction camera industry to revolutionize how contractors design and build in the 21st century. As our work is growing in adoption across North America and Europe we are looking to expand our team.

Operations / Customer Success Manager Role:
This role is essential for ensuring seamless project deployment of our construction camera equipment & service. The ability to manage clients & internal fields teams from preconstruction, procurement, schedule installation & service, to following up on active project through project closeout.

Key Job Responsibilities
* Review & interpret contacts accurately to lead purchasing & procurement of jobsite materials, construction camera equipment and materials.
* Coordinate and schedule installation, uninstallation and service visits.
* Excellent communication skills to lead post-sale correspondence with construction clients from install, through the active project and project closeout.
* Read & interpret construction site plans & specs, with ability to recommend construction camera FOV (Field of View) to meet builder and insurance specifications using internal software.
* Onboard clients with a tutorial demo on zoom or microsoft teams. Ability to learn Topdeck platform and lead a meeting on a tutorial of software platform & security onboarding.
* Comfortable with written communication through email, verbal communication on phone and virtual meetings over zoom / microsoft teams, etc.
* Coordinate with internal and external field teams on installation details & process.
* Monitor supplier deliveries to ensure on-time receipt of materials and proactively resolve shortages or delays.
* Communicate with suppliers regarding order confirmations, schedule changes, quality issues, and corrective actions for purchase orders placed.
* Ensure and document accurate inventory. Utilize Topdeck’s HALO PSA project management & inventory software to track.
* Work closely with project managers and accounting teams to ensure billing accuracy and resolve any discrepancies.
* Purchase Order & Invoice Verification
* Effectively contribute to and engage in both tea ---------- etings and cross-functional collaborations.
Review, create and edit Excel reports.

Qualifications
* Minimum 1 year of operations or procurement experience, preferably in the construction industry.
* Understanding of construction site plans & specification documents.
* Attention to details and strong organizational skills.
* Excellent communication skills, both written and verbal.
* Ability to work independently and as part of a team.
* Experience with Slack & Project Management software is a plus.

What We Offer:
* Work with a global team shaping the future of construction technology
* Competitive pay with performance-based incentives and clear pay/skill progression
* 100% remote work with flexible scheduling hours
* Training and upskilling in AI and project management
* Potential to grow with us. Promotions to upper management & more technical roles

Ready to Join Us?
If you're detail-driven, curious about technology, and excited by the idea of supporting smarter construction worldwide -- we want to hear from you!

Apply now by sending your CV. Please be prepared for a rapid interview cycle as we are seeking several immediate placements.

(BONUS: We will prioritize applicants who additionally provide a short 2-min. video (Loom, unlisted YouTube, Drive, Dropbox) link introducing yourself and your relevant work skills.)

SKILL REQUIREMENT

Project Management Customer Support Procurement

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Operations / Customer Success Manager - Construction Technology

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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